Securitas
Job DescriptionRegional Account ManagerLocation: Westborough, MASalary: $117,520.00 annuallyReporting to: Regional Program ManagerSummaryThe Regional Account Manager (RAM) plays a key leadership role in managing guard service operations and security functions across multiple client sites. This position is responsible for ensuring high-quality service delivery, maintaining client satisfaction, and driving operational excellence. The RAM oversees staffing, scheduling, training, billing, compliance, and performance management, while serving as the primary liaison between the client, employees, and Securitas leadership.Key ResponsibilitiesClient Relations & Core ValuesServe as the primary point of contact for the client, ensuring service excellence and satisfaction.Build trusted relationships by embodying Securitas' Core Values: Integrity, Vigilance, and Helpfulness.Service Quality & ComplianceContinuously evaluate service quality and implement proactive solutions.Develop, deliver, and track training programs to ensure compliance with company and client standards.Establish and monitor performance metrics (KPIs) to measure service effectiveness.Staff Leadership & DevelopmentLead and develop site staff through coaching, feedback, and ongoing training.Ensure proper staffing, scheduling, and labor cost management.Resolve employee concerns, administer corrective action, and maintain a positive, professional work environment.Operational & Financial OversightOversee payroll, billing, invoicing, and expenditure management.Monitor client credits and make adjustments when necessary.Collaborate with leadership on policies, procedures, and operational improvements.Communication & CoordinationMaintain open and consistent communication with all stakeholders.Prepare and deliver quarterly business reviews (QBRs) highlighting performance, results, and opportunities.Partner with regional leadership to align client goals with organizational strategy.Position QualificationsStrong ability to manage security operations and resolve conflicts effectively.Proven track record of delivering exceptional client service.Organized, detail-oriented, and technologically proficient.Skilled communicator with the ability to engage at all organizational levels.Education & ExperienceMust be at least 21 years of age.Associate degree and 5 years of experience in security or business management; OR 8 years of directly related equivalent experience.Military veterans, prior law enforcement professionals, or individuals with similar government service backgrounds are strongly encouraged to apply.Equivalent combinations of education, certifications, and experience will also be considered.Compensation & BenefitsSalary: $117,520.00 annuallyMedical, Dental, and Vision InsuranceLife Insurance401(k) Retirement PlanPaid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annuallyWhy Join Securitas?Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.#AF-SSTAAbout UsSecuritas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we're looking for you to join the Securitas team. Benefits include: Retirement plan Employer-provided medical and dental coverage Company-paid life insurance Voluntary life and disability insurance Employee assistance plan Securitas Saves discount program Paid holidays Paid time away from work Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.About the TeamOur Company Mission: Securitas' mission is to protect homes, workplaces, and communities by providing the security services they need to protect their assets, safeguard their people, and maintain their ability to generate profits. Our Values: Securitas' core values - Integrity, Vigilance and Helpfulness - are the foundation for our employees to build trust with customers, colleagues, and the surrounding community. Integrity: Securitas employees are honest and trusted by customers to safeguard their premises and valuables. We don't compromise on integrity and create an open forum for our employees and customers to voice opinions, report improprieties, and share information. Vigilance: Seeing, hearing, and evaluating. A Securitas employee is always attentive and often notices things that others don't. Their vigilance is necessary in order to be aware of potential risks or incidents that may take place on our customers' premises. Helpfulness: As part of an on-going effort to ensure safety, Securitas employees are always ready to help if an incident occurs that requires intervention regardless of whether or not it is directly related to their job.