Thomson Reuters
Customer Success Manager (Legal AI Solutions)
Thomson Reuters, South San Francisco, California, us, 94083
Employer Industry: Legal Technology Solutions
Why consider this job opportunity: - Salary up to $169,000 - Comprehensive benefits package including flexible vacation, mental health days, and retirement savings - Opportunities for career development and growth through continuous learning programs - Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year - Award-winning culture focused on inclusion, belonging, and work-life balance - Chance to make a real-world impact by helping uphold the rule of law and transparency
What to Expect (Job Responsibilities): - Engage with customers to understand their business goals and provide strategic guidance as a trusted advisor - Create success plans with customers to maximize value from legal AI solutions - Collaborate with customers to identify challenges and design tailored workflows using legal AI - Drive user adoption through effective training and mutual strategies - Lead executive business reviews to capture value delivered and develop success roadmaps
What is Required (Qualifications): - Formal legal education (JD) or substantial experience with legal technology and professionals - Minimum of 5 years of experience in Customer Success, Consulting, or Account Management in legal tech or SaaS - Familiarity with legal technology or AI-driven platforms - Strong interpersonal and communication skills for relationship building - Proactive, customer-centric mindset focused on delivering measurable outcomes
How to Stand Out (Preferred Qualifications): - Experience working cross-functionally with Sales, Product, Marketing, and Support teams - Curiosity about technology and AI developments in the legal field
#LegalTech #CustomerSuccess #CareerGrowth #FlexibleWork #ImpactfulWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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Why consider this job opportunity: - Salary up to $169,000 - Comprehensive benefits package including flexible vacation, mental health days, and retirement savings - Opportunities for career development and growth through continuous learning programs - Flexible work arrangements, including the ability to work from anywhere for up to 8 weeks per year - Award-winning culture focused on inclusion, belonging, and work-life balance - Chance to make a real-world impact by helping uphold the rule of law and transparency
What to Expect (Job Responsibilities): - Engage with customers to understand their business goals and provide strategic guidance as a trusted advisor - Create success plans with customers to maximize value from legal AI solutions - Collaborate with customers to identify challenges and design tailored workflows using legal AI - Drive user adoption through effective training and mutual strategies - Lead executive business reviews to capture value delivered and develop success roadmaps
What is Required (Qualifications): - Formal legal education (JD) or substantial experience with legal technology and professionals - Minimum of 5 years of experience in Customer Success, Consulting, or Account Management in legal tech or SaaS - Familiarity with legal technology or AI-driven platforms - Strong interpersonal and communication skills for relationship building - Proactive, customer-centric mindset focused on delivering measurable outcomes
How to Stand Out (Preferred Qualifications): - Experience working cross-functionally with Sales, Product, Marketing, and Support teams - Curiosity about technology and AI developments in the legal field
#LegalTech #CustomerSuccess #CareerGrowth #FlexibleWork #ImpactfulWork
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
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