Inside Higher Ed
Lead Front Desk Administrative Supervisor
Inside Higher Ed, Greensboro, North Carolina, us, 27497
Lead Front Desk Administrative Supervisor
Join to apply for the
Lead Front Desk Administrative Supervisor
role at
Inside Higher Ed Position Details Requisition Number:
S3010 Position Number:
013721 Position Classification Title:
Administrative Support Sup Functional Title:
Lead Front Desk Administrative Supervisor Position Type:
Staff FTE:
1.000 FLSA:
Non-Exempt Open Date:
08/21/2025 Close Date:
09/11/2025 Organization University information: Located in North Carolinas third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG is recognized for academic excellence, access, and affordability. The Universitys 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose Of The Organizational Unit:
Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention. Student Health Services Provides student-centered, medical, counseling and wellness services which are affordable and accessible Utilizes a multidisciplinary and collaborative approach to wellness and health care Provides an environment of inclusion, respect and appreciation of diversity Promotes professional excellence, responsiveness and ethical practice Is committed to the support of the educational, research and service missions of the University Position Summary Office Manager: Office Management Oversees 1.5 FTE Administrative Support Associates (training, work plans, leave, evaluations and timesheets) Oversees effectiveness and efficiency of clinic flow as it moves through the front desk (check in, check out, client scheduling, records and documentation requests) Collaborates with Counseling and Psychological Services (CAPS)/Campus Violence Response Center (CVRC) Leadership Team Responds to departmental acquisition needs (special order materials, catering needs, outreach materials, administrative support for staff recruitment etc.) Manages staff clinical schedules under the supervision of CAPS/CVRC Leadership Minimum Qualifications:
High school diploma or equivalency and two years of progressively responsible administrative/office manager experience, including some experience as a lead worker; or equivalent combination of training and experience. Preferred Qualifications: Prior experience in a university environment. Proficiency with Excel, Banner 9, Chrome River and web-based software applications. Experience and skill with customer service etiquette, Mental Health and Psychiatry knowledge. Experience in supervision. Alternate Option:
If no applicants apply who meet the required competency level and training & experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions To Applicants: Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One reference must be a current or previous supervisor. Email Address. Contact Phone Number. Recruitment Range:
$37,851 - $41,369 Org #-Department:
Student Health Services - 44604 Work Hours Of Position:
Standard hours are 8 A.M - 5 P.M., M-F Number Of Months Per Year:
12 Job Family:
Administrative & Managerial Career Banded Title:
Administrative Support Sup Key Responsibilities Office Management
Manages all daily operations of the office, including opening and closing; supervises administrative personnel, infrastructure, supplies, and related systems. Front Desk Reception
Manages front desk flow, high-volume traffic, client privacy, and serves as initial point of contact; coordinates with clinic leadership for effective processes. Administrative Receptionist
Oversees budgets and administrative support for leadership, outreach, recruitment, events, and university projects. Supervising Receptionist
Oversees 1.5 FTE staff, front desk workflow, training, performance management, and leave coverage. Other Responsibilities
Occasional after-hours crisis response and other duties as assigned. Competencies and Training Budgeting
Operates within assigned budget;
Competency Level:
Contributing Training
Models work, provides on-the-job training, evaluates progress. Managing Work Processes
Applies standards and guidelines; supports leave planning. Managing Work and Performance
Develops work plans and conducts performance reviews; monitors and guides staff. Interpersonal Skills
Communicates effectively and resolves issues as needed. Physical Demands
Repetitive hand movements, standing, walking, lifting up to 30 lbs., etc.
Work Environment:
Inside Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Administrative Industries:
Online Audio and Video Media Referrals increase your chances of interviewing at Inside Higher Ed by 2x. Get notified about new Front Desk Supervisor jobs in Greensboro, NC. #J-18808-Ljbffr
Join to apply for the
Lead Front Desk Administrative Supervisor
role at
Inside Higher Ed Position Details Requisition Number:
S3010 Position Number:
013721 Position Classification Title:
Administrative Support Sup Functional Title:
Lead Front Desk Administrative Supervisor Position Type:
Staff FTE:
1.000 FLSA:
Non-Exempt Open Date:
08/21/2025 Close Date:
09/11/2025 Organization University information: Located in North Carolinas third largest city, UNC Greensboro is among the most diverse, learner-centered public research universities in the state, with 18,000 students in eight colleges and schools pursuing more than 150 areas of undergraduate and over 200 areas of graduate study. UNCG is recognized for academic excellence, access, and affordability. The Universitys 2,600 staff help create an annual economic impact for the Piedmont Triad region in excess of $1B. Primary Purpose Of The Organizational Unit:
Our mission is to provide collaborative health care designed to empower students to develop lifelong skills that enhance their physical, psychological and wellness status in an inclusive and affirming environment and promote student success and retention. Student Health Services Provides student-centered, medical, counseling and wellness services which are affordable and accessible Utilizes a multidisciplinary and collaborative approach to wellness and health care Provides an environment of inclusion, respect and appreciation of diversity Promotes professional excellence, responsiveness and ethical practice Is committed to the support of the educational, research and service missions of the University Position Summary Office Manager: Office Management Oversees 1.5 FTE Administrative Support Associates (training, work plans, leave, evaluations and timesheets) Oversees effectiveness and efficiency of clinic flow as it moves through the front desk (check in, check out, client scheduling, records and documentation requests) Collaborates with Counseling and Psychological Services (CAPS)/Campus Violence Response Center (CVRC) Leadership Team Responds to departmental acquisition needs (special order materials, catering needs, outreach materials, administrative support for staff recruitment etc.) Manages staff clinical schedules under the supervision of CAPS/CVRC Leadership Minimum Qualifications:
High school diploma or equivalency and two years of progressively responsible administrative/office manager experience, including some experience as a lead worker; or equivalent combination of training and experience. Preferred Qualifications: Prior experience in a university environment. Proficiency with Excel, Banner 9, Chrome River and web-based software applications. Experience and skill with customer service etiquette, Mental Health and Psychiatry knowledge. Experience in supervision. Alternate Option:
If no applicants apply who meet the required competency level and training & experience requirements, management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations. Special Instructions To Applicants: Applicants are required to upload a list of at least three (3) professional references that includes: Name, Company Name, Type of reference (Professional, Supervisor, Colleague, Academic, or Personal). One reference must be a current or previous supervisor. Email Address. Contact Phone Number. Recruitment Range:
$37,851 - $41,369 Org #-Department:
Student Health Services - 44604 Work Hours Of Position:
Standard hours are 8 A.M - 5 P.M., M-F Number Of Months Per Year:
12 Job Family:
Administrative & Managerial Career Banded Title:
Administrative Support Sup Key Responsibilities Office Management
Manages all daily operations of the office, including opening and closing; supervises administrative personnel, infrastructure, supplies, and related systems. Front Desk Reception
Manages front desk flow, high-volume traffic, client privacy, and serves as initial point of contact; coordinates with clinic leadership for effective processes. Administrative Receptionist
Oversees budgets and administrative support for leadership, outreach, recruitment, events, and university projects. Supervising Receptionist
Oversees 1.5 FTE staff, front desk workflow, training, performance management, and leave coverage. Other Responsibilities
Occasional after-hours crisis response and other duties as assigned. Competencies and Training Budgeting
Operates within assigned budget;
Competency Level:
Contributing Training
Models work, provides on-the-job training, evaluates progress. Managing Work Processes
Applies standards and guidelines; supports leave planning. Managing Work and Performance
Develops work plans and conducts performance reviews; monitors and guides staff. Interpersonal Skills
Communicates effectively and resolves issues as needed. Physical Demands
Repetitive hand movements, standing, walking, lifting up to 30 lbs., etc.
Work Environment:
Inside Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Management and Administrative Industries:
Online Audio and Video Media Referrals increase your chances of interviewing at Inside Higher Ed by 2x. Get notified about new Front Desk Supervisor jobs in Greensboro, NC. #J-18808-Ljbffr