Hilton Garden Inn Gilroy
Description
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
Responsibilities
•Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. •Provide guests with information about hotel amenities, dining, and travel directions. •Take reservations in person, via email, or over the phone, including group bookings. •Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift •Operate hotel switchboard, take calls and provide information and transfer calls
Qualifications
•Physical ability to stand, walk, and lift up to 25 pounds as needed. •Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Proven customer service experience with a strong guest-focused mentality •Availability to work flexible schedules, including weekends and holidays. •Experience in hospitality or customer service is preferred but not required.
We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property's vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.
Responsibilities
•Coordinate with housekeeping and maintenance to address and resolve guest concerns promptly. •Provide guests with information about hotel amenities, dining, and travel directions. •Take reservations in person, via email, or over the phone, including group bookings. •Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift •Operate hotel switchboard, take calls and provide information and transfer calls
Qualifications
•Physical ability to stand, walk, and lift up to 25 pounds as needed. •Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. •Proven customer service experience with a strong guest-focused mentality •Availability to work flexible schedules, including weekends and holidays. •Experience in hospitality or customer service is preferred but not required.