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Legal, Clerical And Customer Service Support Specialist
The purpose of this position is to provide legal, clerical, and customer service support for an assigned area of the Gila County Superior Court. This position processes appeals and post-conviction relief petitions, mental health, juvenile dependencies, severance, adoptions, Title 8 guardianships, and coordinates arbitrated cases. Essential duties and responsibilities include: Prioritizes, calendars, and processes appeals; processes post-conviction relief (PCR) petitions and prepares minute entries to appoint attorney for defendant; monitors pending petitions; dockets, scans, and files notices and orders relating to PCR petitions and provides related statistics for reports. Dockets, scans, indexes, files, and analyzes legal documents, judgments, and specific minute entries; performs data entry; prepares legal documentation pursuant to court orders, rules, and statutes; expedites processing of juvenile dependency and mental health petitions for submission to the court for signature; maintains logs and work production records; prepares routine reports and correspondence related to official court actions, document processing, and case status. Processes changes of revenue for incoming and outgoing cases; creates new case files and administers associated fees, correspondence, and forms. Directs and responds to telephone calls, assisting public with court forms, document filing procedures, and other matters requiring application of technical/legal judicial procedures and practices; receives and completes orders for services/materials from public or employees; assists individuals in locating information; explains fees and fines; processes departmental mail; may issue marriage licenses and process passport applications; travels to Payson satellite office, as needed. Coordinates arbitration hearing activities for civil cases, which involves randomly selecting and assigning arbitrators; generates minute entries to notify counsel and relevant parties; tracks cases and removes from arbitration calendar when complete; administers inactive calendar by notifying counsel and relevant parties that case is at risk for dismissal; and prepares and processes orders of dismissal and purges closed files. Completes 16 hours of mandatory continuing education and United States Passport Agent certification yearly. Performs other duties as assigned. Minimum education required: High School Diploma or GED. Minimum years of directly related experience required: Four (4) years experience; or equivalent combination of education, training, and experience. Professional credentials required: Must possess and maintain a valid Driver's License. Knowledge required: Clerical, customer and personal service, production and processing, court administration, administration, and management. Skills required: Active learning, analytical thinking, communicating diplomatically, customer service, problem recognition, time management, multi-tasking, typing, and data entry. Abilities required: Solve problem sensibly and swiftly, memorize and recall, multi-task, maintain calm demeanor in stressful situations, and follow orders. Physical demands may include standing to attend to customers, lifting work-related materials up to 10 lbs, dexterity for keyboard operation, and occasional bending and stooping. Work environment includes time spent in office, lobby, classroom, and automobile. Safety risk exposure may include telephone verbal abuse by customers or citizens. Incumbents in this position are required to follow written safety procedures and manuals relevant to the division or department. Potential errors can cause inconveniences to other employees and delays in related work areas.
The purpose of this position is to provide legal, clerical, and customer service support for an assigned area of the Gila County Superior Court. This position processes appeals and post-conviction relief petitions, mental health, juvenile dependencies, severance, adoptions, Title 8 guardianships, and coordinates arbitrated cases. Essential duties and responsibilities include: Prioritizes, calendars, and processes appeals; processes post-conviction relief (PCR) petitions and prepares minute entries to appoint attorney for defendant; monitors pending petitions; dockets, scans, and files notices and orders relating to PCR petitions and provides related statistics for reports. Dockets, scans, indexes, files, and analyzes legal documents, judgments, and specific minute entries; performs data entry; prepares legal documentation pursuant to court orders, rules, and statutes; expedites processing of juvenile dependency and mental health petitions for submission to the court for signature; maintains logs and work production records; prepares routine reports and correspondence related to official court actions, document processing, and case status. Processes changes of revenue for incoming and outgoing cases; creates new case files and administers associated fees, correspondence, and forms. Directs and responds to telephone calls, assisting public with court forms, document filing procedures, and other matters requiring application of technical/legal judicial procedures and practices; receives and completes orders for services/materials from public or employees; assists individuals in locating information; explains fees and fines; processes departmental mail; may issue marriage licenses and process passport applications; travels to Payson satellite office, as needed. Coordinates arbitration hearing activities for civil cases, which involves randomly selecting and assigning arbitrators; generates minute entries to notify counsel and relevant parties; tracks cases and removes from arbitration calendar when complete; administers inactive calendar by notifying counsel and relevant parties that case is at risk for dismissal; and prepares and processes orders of dismissal and purges closed files. Completes 16 hours of mandatory continuing education and United States Passport Agent certification yearly. Performs other duties as assigned. Minimum education required: High School Diploma or GED. Minimum years of directly related experience required: Four (4) years experience; or equivalent combination of education, training, and experience. Professional credentials required: Must possess and maintain a valid Driver's License. Knowledge required: Clerical, customer and personal service, production and processing, court administration, administration, and management. Skills required: Active learning, analytical thinking, communicating diplomatically, customer service, problem recognition, time management, multi-tasking, typing, and data entry. Abilities required: Solve problem sensibly and swiftly, memorize and recall, multi-task, maintain calm demeanor in stressful situations, and follow orders. Physical demands may include standing to attend to customers, lifting work-related materials up to 10 lbs, dexterity for keyboard operation, and occasional bending and stooping. Work environment includes time spent in office, lobby, classroom, and automobile. Safety risk exposure may include telephone verbal abuse by customers or citizens. Incumbents in this position are required to follow written safety procedures and manuals relevant to the division or department. Potential errors can cause inconveniences to other employees and delays in related work areas.