Computer Services Specialist - IT Support Technician I

Computer Services Specialist I

Element of Assignment: Information Services Division/Information Technology Support Unit Pay Range: 52 Starting Monthly Salary: $4,011 Vacancy Status: Vacant Expiration Date: Requirements: To provide tier one technical support through direct user interaction, remote assistance, and device lifecycle management across all department facilities. This position serves as the frontline responder to helpdesk inquiries, responsible for documenting support tickets, deploying and maintaining endpoint devices, and troubleshooting hardware, software, and operating system issues. The incumbent supports mobile and stationary technology assets across a dynamic environment, ensuring reliable service, accurate inventory control, and a consistent user experience that reflects the department's commitment to operational excellence. Essential Job Functions: Serve as first-line technical support by answering helpdesk calls, creating accurate tickets, and resolving tier one hardware/software issues through phone, remote assistance, and on-site visits. Deploy and maintain end-user devices including desktops, laptops, mobile devices, printers, and peripherals. Perform system imaging, software installation, and configuration in alignment with departmental standards. Respond to incidents at police facilities to troubleshoot and resolve device malfunctions. Ensure timely resolution and clear communication with impacted personnel. Manage helpdesk workflow by tracking tickets, tasks, and time logs from initiation to resolution. Maintain detailed documentation of diagnostics, resolutions, and escalation steps. Adhere to security protocols and technical procedures for installing, updating, and maintaining hardware, software, and operating systems. Support compliance with departmental cybersecurity standards. Maintain an accurate inventory of supported devices, peripherals, and software assets. Assist in forecasting equipment needs and conducting audits across all facilities. Handle asset decommissioning through proper documentation and disposal procedures in accordance with department policy. Participate in an on-call rotation alongside standard work hours. Maintain reliable and predictable attendance to support operational continuity. Pursue continuous skill improvement through technical research, attending relevant training or conferences, and developing skills that enhance end-user experience. Job Standards: To successfully perform the essential functions of this position, the incumbent must possess a high school diploma or equivalent. Prior experience in the IT field is preferred and will be beneficial in this role but is not required. CompTIA A+ certification is required within the 6-month probationary period. This position also requires a minimum of one year of experience in personal computer installation and support. The incumbent must demonstrate practical skills in personal computer setup, wired and wireless connectivity troubleshooting, and basic access control for supported devices. Additionally, the incumbent must have the ability to establish and maintain positive working relationships with team members, department personnel, vendors, and the public. Physical Requirements: The incumbent must be able to lift up to 50 pounds, bend, crawl, carry equipment, kneel, climb, work on the floor under counters and desks, multiple times a day. A valid driver's license and a good driving record are required. Job Location: Position operates in a standard office environment 50% of the time; remaining 50% is spent in a vehicle and at other department facilities. Equipment: Personal computers/laptops/tablets, copiers/printers, mobile devices cameras and peripherals Small hand tools Network cabling, cable testers, POE device for cameras Vehicle