Kansas City Missouri Police Department is hiring: Computer Services Specialist -

Overview

TITLE: Computer Services Specialist I, Tech I

ELEMENT OF ASSIGNMENT: Information Services Division/Information Technology Support Unit

PAY RANGE: 52

STARTING MONTHLY SALARY: $4,011

VACANCY STATUS: Vacant

EXPIRATION DATE: To be determined

To provide tier one technical support through direct user interaction, remote assistance and device lifecycle management across all department facilities. This position serves as the frontline responder to helpdesk inquiries, responsible for documenting support tickets, deploying and maintaining endpoint devices, and troubleshooting hardware, software and operating system issues. The incumbent supports mobile and stationary technology assets across a dynamic environment, ensuring reliable service, accurate inventory control and a consistent user experience that reflects the department\'s commitment to operational excellence.

The Kansas City Missouri Police Department employment practices are designed to hire, promote, and assign members without discrimination on the basis of race, color, national origin, limited English proficiency, sex, sexual orientation, gender identity, age, religion, disability, or low-income level.

Responsibilities

• Serve as first-line technical support by answering helpdesk calls, creating accurate tickets and resolving tier one hardware/software issues through phone, remote assistance and on-site visits.
• Deploy and maintain end-user devices including desktops, laptops, mobile devices, printers and peripherals. Perform system imaging, software installation and configuration in alignment with departmental standards.
• Respond to incidents at police facilities to troubleshoot and resolve device malfunctions. Ensure timely resolution and clear communication with impacted personnel.
• Manage helpdesk workflow by tracking tickets, tasks and time logs from initiation to resolution. Maintain detailed documentation of diagnostics, resolutions and escalation steps.
• Adhere to security protocols and technical procedures for installing, updating and maintaining hardware, software and operating systems. Support compliance with departmental cybersecurity standards.
• Maintain an accurate inventory of supported devices, peripherals and software assets. Assist in forecasting equipment needs and conducting audits across all facilities.
• Handle asset decommissioning through proper documentation and disposal procedures in accordance with department policy.
• Participate in an on-call rotation alongside standard work hours. Maintain reliable and predictable attendance to support operational continuity.
• Pursue continuous skill improvement through technical research, attending relevant training or conferences and developing skills that enhance end-user experience.
• Perform related duties as required.

Qualifications

• Job Standards: To successfully perform the essential functions, the incumbent must possess a high school diploma or equivalent. Prior IT experience is preferred but not required. CompTIA A+ certification is required within the 6-month probationary period.
• The position also requires a minimum of one year of experience in personal computer installation and support. Demonstrated practical skills in PC setup, wired and wireless connectivity troubleshooting and basic access control for supported devices. Ability to establish and maintain positive working relationships with team members, department personnel, vendors and the public.
• Physical Requirements: Lift up to 50 pounds; bending, crawling, carrying equipment, kneeling, climbing, and working in confined spaces multiple times a day.
• Driver’s license and a good driving record are required.
• Job Location: 50% office environment; 50% in vehicle or at other department facilities.
• Equipment: Personal computers/laptops/tablets, copiers/printers, mobile devices, cameras and peripherals; small hand tools; network cabling, cable testers, POE devices for cameras; vehicle.

Note: This class specification should not be interpreted as all-inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this specification. Any essential function or requirement will be evaluated as necessary should an incumbent/applicant be unable to perform the function due to a disability as defined by the Americans with Disabilities Act (ADA) as amended by the ADAA; and the Missouri Human Rights Act (MHRA).