Villanova University
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255660V
Position Title: IT Technician II
Posting Type Student
Hours/week: 10-20
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 5
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate: 13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255660V
Position Title: IT Technician II
Posting Type Student
Hours/week: 10-20
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 5
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate: 13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes