Villanova University
Information Technology Technician II
Villanova University, Villanova, Pennsylvania, United States, 19085
Posting Details
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255561V
Position Title: Information Technology Technician II
Posting Type Student
Hours/week: 10-20
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 5
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate: 13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes
Do you have questions about the application process? If so, please refer to the Applicant FAQ's.
Position Information
Posting Number: 20255561V
Position Title: Information Technology Technician II
Posting Type Student
Hours/week: 10-20
Eligibility: Work study preferred but open to all students
Semester 2025-2026 Academic Year
Location St. Mary's Hall
Detailed Work Schedule
Number of positions: 5
Department: 715-UTS - Technology Support Services
Contact Name: Kimberly Walter
Contact Phone/Extension: 6105194899
Position Summary Information
Job Description Summary:
Deliver first-level help desk support for all UTS-supported systems. Assist students, faculty, and staff with issues related to Villanova technology and systems. Diagnose and resolve computer-related problems. Record support requests using the TeamDynamix (TDX) ticketing system. Requirements:
Enrollment as a graduate student at Villanova University with 1 year of previous relevant experience or relevant coursework. Willingness to complete necessary training and certifications. Strong problem-solving abilities and effective communication skills. Must be a current graduate student at Villanova University. Basic technical knowledge to support IT infrastructure (e.g., troubleshooting hardware/software, understanding of operating systems). Excellent written and verbal communication skills. Strong customer service experience.
Additional Information:
Summer, Fall, and Spring position. * Technology Support Services will provide ALL training.
Physical Demands Summary:
Wage Rate: 13.00
Posting Detail Information
Closing Date (11:59pm ET):
Open Until Filled Yes