University of Massachusetts Amherst
Clerk IV (Springfield Operations Manager)
University of Massachusetts Amherst, Amherst, Massachusetts, us, 01002
Overview
Clerk IV (Springfield Operations Manager) at the University of Massachusetts Amherst. Job Summary
The UMass Center at Springfield, managed by University Relations, fosters a partnership that bridges the greater Springfield region with the UMass Amherst campus. The Operations Manager (Clerk IV) supports the Center in managing financials, event coordination, and the development of marketing materials and social media content in collaboration with the Universitys MarCom department. Essential Functions
Process accounts payable and receivable using University-approved systems, ensuring timely and accurate entry of transactions. Prepare regular financial reportsincluding budget reconciliations and expense summariesand collaborate with the General Manager and University Relations Business Manager to support fiscal oversight and compliance with institutional policies. Oversee the Centers booking calendar and serve as the primary point of contact for scheduling meetings and events. Coordinate logistics with internal stakeholders and external clients, ensuring clear communication and efficient use of space. Provide calendar and meeting support for the General Manager, Associate Vice Chancellor for Government Relations and Executive Director of Government Relations and Springfield Partnerships. Provide onsite support during events to facilitate smooth operations and address real-time needs or issues. Maintain and regularly update the Centers activity database, tracking metrics such as event attendance, outreach efforts, and client engagement. Ensure data accuracy and integrity and generate reports to support strategic planning and assess program impact. Create engaging marketing materialsincluding flyers, digital graphics, and promotional copyfor print and social media. Manage content across platforms, aligning messaging with the Universitys brand and outreach goals. Collaborate with staff to support event promotion and public engagement. Support daily operations by managing front-desk responsibilities, answering inquiries via phone and email, greeting visitors, and maintaining a professional office environment. Oversee office supply inventory and procurement, and coordinate with facilities or IT support as needed. Other Functions
Work evenings and/or weekends for on-site event support as business needs dictate. Performs other duties as assigned. Minimum Qualifications
Five (5) years of relevant experience including administrative support, accounting, operations, or related field. Flexibility to work evenings and/or weekends as business needs dictate. Excellent organizational and interpersonal skills with the ability to multi-task. Proficiency in Microsoft Suite (Excel, Word, Outlook). Experience with database management. Ability to work independently and collaboratively to accomplish organizational goals. Preferred Qualifications
Experience with financial systems Concur, Peoplesoft, Buyways, and/or Summit. Experience with content creation and managing business social media accounts. Event management experience. Experience with content creation software Canva and Adobe. Physical Demands/Working Conditions
Typical office environment. Work Schedule
Monday Friday 8:00am 4:30pm with flexibility for evenings and weekends as needed. Salary Information
USA/MTA Grade 13. Special Instructions to Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. #J-18808-Ljbffr
Clerk IV (Springfield Operations Manager) at the University of Massachusetts Amherst. Job Summary
The UMass Center at Springfield, managed by University Relations, fosters a partnership that bridges the greater Springfield region with the UMass Amherst campus. The Operations Manager (Clerk IV) supports the Center in managing financials, event coordination, and the development of marketing materials and social media content in collaboration with the Universitys MarCom department. Essential Functions
Process accounts payable and receivable using University-approved systems, ensuring timely and accurate entry of transactions. Prepare regular financial reportsincluding budget reconciliations and expense summariesand collaborate with the General Manager and University Relations Business Manager to support fiscal oversight and compliance with institutional policies. Oversee the Centers booking calendar and serve as the primary point of contact for scheduling meetings and events. Coordinate logistics with internal stakeholders and external clients, ensuring clear communication and efficient use of space. Provide calendar and meeting support for the General Manager, Associate Vice Chancellor for Government Relations and Executive Director of Government Relations and Springfield Partnerships. Provide onsite support during events to facilitate smooth operations and address real-time needs or issues. Maintain and regularly update the Centers activity database, tracking metrics such as event attendance, outreach efforts, and client engagement. Ensure data accuracy and integrity and generate reports to support strategic planning and assess program impact. Create engaging marketing materialsincluding flyers, digital graphics, and promotional copyfor print and social media. Manage content across platforms, aligning messaging with the Universitys brand and outreach goals. Collaborate with staff to support event promotion and public engagement. Support daily operations by managing front-desk responsibilities, answering inquiries via phone and email, greeting visitors, and maintaining a professional office environment. Oversee office supply inventory and procurement, and coordinate with facilities or IT support as needed. Other Functions
Work evenings and/or weekends for on-site event support as business needs dictate. Performs other duties as assigned. Minimum Qualifications
Five (5) years of relevant experience including administrative support, accounting, operations, or related field. Flexibility to work evenings and/or weekends as business needs dictate. Excellent organizational and interpersonal skills with the ability to multi-task. Proficiency in Microsoft Suite (Excel, Word, Outlook). Experience with database management. Ability to work independently and collaboratively to accomplish organizational goals. Preferred Qualifications
Experience with financial systems Concur, Peoplesoft, Buyways, and/or Summit. Experience with content creation and managing business social media accounts. Event management experience. Experience with content creation software Canva and Adobe. Physical Demands/Working Conditions
Typical office environment. Work Schedule
Monday Friday 8:00am 4:30pm with flexibility for evenings and weekends as needed. Salary Information
USA/MTA Grade 13. Special Instructions to Applicants
Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. #J-18808-Ljbffr