The University of Massachusetts Amherst
Clerk IV (Springfield Operations Manager)
The University of Massachusetts Amherst, Springfield, Massachusetts, us, 01119
Clerk IV (Springfield Operations Manager)
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Job no:
528117 Work type:
Staff Full Time Location:
UMass Amherst Department:
University Relations Union:
USA/MTA Categories:
Administrative & Office Support, UMass Center - Springfield Overview The UMass Center at Springfield, managed by University Relations, fosters a vital partnership that bridges the greater Springfield region with the UMass Amherst campus, offering benefits in areas such as health, fine arts and the creative economy, natural sciences, engineering, green industries, management, sports, education, and economic development. The goal of the Center is to create an embassy for the campus in downtown Springfield. The Operations Manager (Clerk IV) for the UMass Amherst Henry M. Thomas III Center in Springfield under the leadership of General Manager supports the UMass team at the Center in their responsibility to efficiently manage the Centers financials, event coordination, and the development of marketing materials and social media content in collaboration with the Universitys MarCom department. Essential Functions Process accounts payable and receivable using University-approved systems, ensuring timely and accurate entry of transactions. Prepare regular financial reportsincluding budget reconciliations and expense summariesand collaborate closely with the General Manager and University Relations Business Manager to support fiscal oversight and compliance with institutional policies. Oversee the Centers booking calendar and serve as the primary point of contact for scheduling meetings and events. Coordinate logistics with internal stakeholders and external clients, ensuring clear communication and efficient use of space. Provide calendar and meeting support for General Manager, Associate Vice Chancellor for Government Relations and Executive Director of Government Relations and Springfield Partnerships. Provide onsite support during events to facilitate smooth operations and address any real-time needs or issues. Maintain and regularly update the Centers activity database, tracking metrics such as event attendance, outreach efforts, and client engagement. Ensure data accuracy and integrity and generate custom reports to support strategic planning and assess program impact. Create engaging marketing materialsincluding flyers, digital graphics, and promotional copyfor both print and social media. Manage content across platforms, aligning messaging with the Universitys brand and outreach goals. Collaborate with staff to support event promotion and increase public engagement. Support the Centers daily operations by managing front-desk responsibilities, including answering general inquiries via phone and email, greeting and assisting visitors, and maintaining a professional and welcoming office environment. Oversee office supply inventory and procurement, and coordinate with facilities or IT support as needed to ensure smooth functioning of day-to-day activities. Other Functions Work evenings and/or weekends for on-site event support as business needs dictate. Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Five (5) years of relevant experience including administrative support, accounting, operations, or related field. Flexibility to work evenings and/or weekends as business needs dictate. Excellent organizational and interpersonal skills with the ability to multi-task. Proficiency in Microsoft Suite (Excel, Word, Outlook). Experience with databased management. Ability to work independently and collaboratively to accomplish organizational goals. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Experience with financial systems Concur, Peoplesoft, Buyways, and/or Summit. Experience with content creation and managing business social media accounts. Experience with content creation software Canva and Adobe. Physical Demands/Working Conditions Typical office environment. Work Schedule Monday Friday 8:00am 4:30pm with flexibility of frequent work on nights and weekends as business needs dictate. Salary Information USA/MTA Grade 13. Special Instructions to Applicants Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised:
Sep 3 2025 Eastern Daylight Time Applications close:
Dec 3 2025 Eastern Standard Time Human Resources is on site at
UMass Downtown
on the first Tuesday of each month from 10 a.m. to 4 p.m. No appointment is necessary! Whether you're a job seeker, a new hire, or simply curious about exploring opportunities at UMass, HR is here to help you every step of the way. Returning Applicant? Login to complete your application and/or apply for more positions. Job Search Search by keyword or category e.g. "registrar" or "staff" #J-18808-Ljbffr
Apply now
Job no:
528117 Work type:
Staff Full Time Location:
UMass Amherst Department:
University Relations Union:
USA/MTA Categories:
Administrative & Office Support, UMass Center - Springfield Overview The UMass Center at Springfield, managed by University Relations, fosters a vital partnership that bridges the greater Springfield region with the UMass Amherst campus, offering benefits in areas such as health, fine arts and the creative economy, natural sciences, engineering, green industries, management, sports, education, and economic development. The goal of the Center is to create an embassy for the campus in downtown Springfield. The Operations Manager (Clerk IV) for the UMass Amherst Henry M. Thomas III Center in Springfield under the leadership of General Manager supports the UMass team at the Center in their responsibility to efficiently manage the Centers financials, event coordination, and the development of marketing materials and social media content in collaboration with the Universitys MarCom department. Essential Functions Process accounts payable and receivable using University-approved systems, ensuring timely and accurate entry of transactions. Prepare regular financial reportsincluding budget reconciliations and expense summariesand collaborate closely with the General Manager and University Relations Business Manager to support fiscal oversight and compliance with institutional policies. Oversee the Centers booking calendar and serve as the primary point of contact for scheduling meetings and events. Coordinate logistics with internal stakeholders and external clients, ensuring clear communication and efficient use of space. Provide calendar and meeting support for General Manager, Associate Vice Chancellor for Government Relations and Executive Director of Government Relations and Springfield Partnerships. Provide onsite support during events to facilitate smooth operations and address any real-time needs or issues. Maintain and regularly update the Centers activity database, tracking metrics such as event attendance, outreach efforts, and client engagement. Ensure data accuracy and integrity and generate custom reports to support strategic planning and assess program impact. Create engaging marketing materialsincluding flyers, digital graphics, and promotional copyfor both print and social media. Manage content across platforms, aligning messaging with the Universitys brand and outreach goals. Collaborate with staff to support event promotion and increase public engagement. Support the Centers daily operations by managing front-desk responsibilities, including answering general inquiries via phone and email, greeting and assisting visitors, and maintaining a professional and welcoming office environment. Oversee office supply inventory and procurement, and coordinate with facilities or IT support as needed to ensure smooth functioning of day-to-day activities. Other Functions Work evenings and/or weekends for on-site event support as business needs dictate. Performs other duties as assigned. Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Five (5) years of relevant experience including administrative support, accounting, operations, or related field. Flexibility to work evenings and/or weekends as business needs dictate. Excellent organizational and interpersonal skills with the ability to multi-task. Proficiency in Microsoft Suite (Excel, Word, Outlook). Experience with databased management. Ability to work independently and collaboratively to accomplish organizational goals. Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure) Experience with financial systems Concur, Peoplesoft, Buyways, and/or Summit. Experience with content creation and managing business social media accounts. Experience with content creation software Canva and Adobe. Physical Demands/Working Conditions Typical office environment. Work Schedule Monday Friday 8:00am 4:30pm with flexibility of frequent work on nights and weekends as business needs dictate. Salary Information USA/MTA Grade 13. Special Instructions to Applicants Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references. The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws. Advertised:
Sep 3 2025 Eastern Daylight Time Applications close:
Dec 3 2025 Eastern Standard Time Human Resources is on site at
UMass Downtown
on the first Tuesday of each month from 10 a.m. to 4 p.m. No appointment is necessary! Whether you're a job seeker, a new hire, or simply curious about exploring opportunities at UMass, HR is here to help you every step of the way. Returning Applicant? Login to complete your application and/or apply for more positions. Job Search Search by keyword or category e.g. "registrar" or "staff" #J-18808-Ljbffr