Hardware Support Technician

? Image and install software on Apple, Windows, and Linux laptops/desktops ? Troubleshoot post deployment issues on multiple computer platforms: Macintosh, Windows, Linux, and mobile devices ? Perform daily checks in conference rooms ? Configuring and assisting executive while in meeting. ? Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN ? Identify and resolve hardware and software application conflicts ? Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents ? Responsible for asset tagging and entering all incoming equipment into our asset management system ? Collaborate with cross functional teams to properly onboard incoming new hires ? Ensure that hardware is properly assigned and updated into our management system ? Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment ? Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware ? Ensure that resolutions are consistent with company standards and policies Requirements: ? Prefer 1-3 years IT experience, including technical training ? Must have worked and supported an enterprise environment for at least 1 year. ? Experience with Event support or similar assisting users with quick on the spot configuration of apps, hardware and OS ? Knowledge on webex like tools for video conference. ? Must have worked at a minimum of 1 year in a customer facing role. ? Knowledge of Windows, Macintosh, and Linux platforms, (including portables) and Microsoft Office suite of applications ? Experience with imaging Red Hat Enterprise Linux 6 is a plus ? Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet) ? Experience in using PC-based word processing, presentation, and e-mail software preferred ? Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred ? Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations ? Outstanding customer service and interpersonal skills ? Excellent organizational skills and ability to prioritize tasks among many competing requests ? Experience working in or supporting a call center or help desk environment ? MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus ? Aptitude for learning ? Excellent oral and written communication skills ? Ability to work in teams and in a team environment Able to lift up to 50 lbs Additional Information

All your information will be kept confidential according to EEO guidelines. #J-18808-Ljbffr