Software Guidance and Assistance, Inc.
Associate Desktop Support Technician
Software Guidance and Assistance, Inc., Rockville, Maryland, us, 20849
Software Guidance & Assistance, Inc., (SGA), is searching for an
Associate Desktop Support Technician for a
Contract
assignment with one of our premier
Regulatory
clients in
Rockville, MD.
Candidate must be in the DMV area. This role is hybrid (2 days/week Onsite until September; 3 days/week Onsite starting September).
Responsibilities
: •Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.. •Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work. •Equipment setup for new hires/terms/transfers. •Assist with refresh of hardware and software when employees have office moves •Ensure all work products meets/exceeds firm standards. •Adherence to technology policies and comply with all security controls. •Develop an understanding of the environment, applications, and technology used throughout the organization.
Required
Skills : •Familiarity with Microsoft Azure, Intune, MECM, SCCM •Troubleshooting experience with Microsoft Office 365 •Familiarity with MacOS
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Associate Desktop Support Technician for a
Contract
assignment with one of our premier
Regulatory
clients in
Rockville, MD.
Candidate must be in the DMV area. This role is hybrid (2 days/week Onsite until September; 3 days/week Onsite starting September).
Responsibilities
: •Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.. •Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work. •Equipment setup for new hires/terms/transfers. •Assist with refresh of hardware and software when employees have office moves •Ensure all work products meets/exceeds firm standards. •Adherence to technology policies and comply with all security controls. •Develop an understanding of the environment, applications, and technology used throughout the organization.
Required
Skills : •Familiarity with Microsoft Azure, Intune, MECM, SCCM •Troubleshooting experience with Microsoft Office 365 •Familiarity with MacOS
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.