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As an entry-level technology professional, the Associate Desktop Support Specialist I assists staff with technical support for desktop computers, applications, and other related technologies including installation of software, hardware, refresh of operating systems, and remote assistance while learning their assigned roles, attaining new skills, and working with direct supervision.
Job Description • Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.. • Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work. • Equipment setup for new hires/terms/transfers. • Assist with refresh of hardware and software when employees have office moves • Ensure all work products meets/exceeds our client standards. • Adherence to technology policies and comply with all security controls. • Develop an understanding of the environment, applications, and technology used throughout our client.
Job Skills • Familiarity with Microsoft Azure, Intune, MECM, SCCM • Troubleshooting experience with Microsoft Office 365 • Familiarity with MacOS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.
Job Description • Provide quality Tier II support to end-users including support for hardware (laptop, desktop, mobile devices), software, and applications including connectivity to network.. • Provide overflow of support with Tier I issues, as well as supporting Desktop Engineers with project based work. • Equipment setup for new hires/terms/transfers. • Assist with refresh of hardware and software when employees have office moves • Ensure all work products meets/exceeds our client standards. • Adherence to technology policies and comply with all security controls. • Develop an understanding of the environment, applications, and technology used throughout our client.
Job Skills • Familiarity with Microsoft Azure, Intune, MECM, SCCM • Troubleshooting experience with Microsoft Office 365 • Familiarity with MacOS
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.