Landscape Account Manager

We are seeking a motivated and experienced Commercial Landscape Account Manager to oversee landscaping services for commercial properties across the Allentown, PA metroplex. The ideal candidate will be responsible for managing client relationships, ensuring high-quality service delivery, and driving customer satisfaction while coordinating with field crews and vendors. This role requires a blend of horticultural knowledge, account management skills, and a customer-first mindset to maintain and grow our commercial portfolio in a competitive market.Key Responsibilities:Serve as the primary point of contact for commercial clients, including property managers, HOAs, and business owners, addressing their landscaping needs and concerns.Conduct regular site visits to assess landscape conditions, ensure quality standards, and identify opportunities for enhancements or upsells.Develop and manage maintenance schedules, ensuring timely execution of mowing, pruning, irrigation checks, seasonal cleanups, and other landscape services.Collaborate with field crews to communicate client expectations, oversee project completion, and resolve any on-site issues.Prepare and present proposals, bids, and contracts for new services, enhancements, or renewals tailored to client budgets and property needs.Monitor account profitability, manage budgets, and ensure services are delivered within scope and on time.Respond to client inquiries and emergencies promptly, maintaining strong relationships and trust.Stay informed on local climate conditions, plant health, and sustainable landscaping trends specific to the Allentown region (e.g., drought-tolerant plants, water conservation).Coordinate with vendors and subcontractors for specialized services such as tree care, pest control, or hardscape installations.Maintain accurate records of client interactions, service reports, and billing details using company CRM software.Qualifications:Minimum of 3-5 years of experience in commercial landscaping, account management, or a related field.Strong knowledge of horticulture, turf management, and irrigation systems, with familiarity of plants suited to Pennsylvania climate.Proven ability to manage multiple accounts and build long-term client relationships.Excellent communication and negotiation skills, with a professional demeanor.Proficiency in Microsoft Office and landscape management software (e.g., Aspire, LMN, or similar).Certification in landscaping, horticulture, or irrigation (e.g., TCLP, ISA, or similar) is a plus.Ability to work outdoors in varying weather conditions and occasionally lift up to 50 lbs.Preferred Skills:Experience working with commercial properties such as office parks, retail centers, or industrial complexes.Understanding of local regulations and water restrictions in the Allentown area.Sales experience with a track record of growing account revenue through enhancements or add-on services.Compensation & Benefits:Competitive salary ($65,000 to $80,000 annually, based on experience)Performance-based bonuses and commissionsCompany vehicle & fuelHealth, dental, and vision insurancePaid time off and holidaysOpportunities for professional development and certification support