Amazon Web Services (AWS)
Data Center Operations Manager, Nights
Amazon Web Services (AWS), Hermiston, Oregon, United States, 97838
Overview
Data Center Operations Manager, Nights
– Amazon Web Services (AWS) AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This role involves leading teams in hardware and network diagnostics, followed by physical repair, and includes participation in an on-call rotation. Candidates should be able to work independently and manage teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team operates 24/7. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to our services. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at a low cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities
Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing career paths for employees and updating internal tools Recruit and train data technicians to ensure appropriate staffing levels Ensure effective day-to-day data center operations including queue management, 7/24 shift arrangements, and hardware logistics Act as subject matter expert across all aspects of data center operations Ensure operational KPIs and metrics are measured and met Drive improvements in team processes, technology, and automation Manage large-scale events (outages) and act as the call leader Improve workflows and throughput for data center operations Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs Maintain on-call schedule coordinating absences and vacations Maintain commitment to quality and customer experience Basic Qualifications
A Bachelor’s degree or 4+ years of professional or military experience in an IT-related field 2+ years of experience managing people in a technical environment 2+ years of experience in participating in on-call rotations and providing after-hours support in a 24/7 environment (Networking and Computer Hardware) Preferred Qualifications
In-depth knowledge of Linux systems administration, networking, and cabling best practices Knowledge of hardware architectures, troubleshooting, system management tools, and client/server environments Technical writing experience and prior project management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need accommodations during the application and hiring process, including support for the interview or onboarding, please visit the AWS accommodations page for more information. Our compensation reflects the cost of labor across several US geographic markets. Base pay ranges from $70,700/year to $158,000/year, depending on location and factors such as knowledge, skills, and experience. Amazon is a total compensation company; equity, sign-on bonuses, and other benefits may be provided as part of the package. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Data Center Operations Manager, Nights
– Amazon Web Services (AWS) AWS is a fast paced technology company and a leader in the world of data centers. The position will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. We are expanding our infrastructure management team and are looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects and proposing technical solutions. This role involves leading teams in hardware and network diagnostics, followed by physical repair, and includes participation in an on-call rotation. Candidates should be able to work independently and manage teams effectively. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical. In addition to strong knowledge in Data Centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site-level project work, and fix complex problems within the Data Center Space. This team operates 24/7. AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to our services. We work on challenging problems with thousands of variables impacting the supply chain and are looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to deliver high safety and security standards while providing scalable capacity at a low cost. You’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. Key job responsibilities
Prioritize and assign trouble tickets to data center technicians and operators Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations Developing career paths for employees and updating internal tools Recruit and train data technicians to ensure appropriate staffing levels Ensure effective day-to-day data center operations including queue management, 7/24 shift arrangements, and hardware logistics Act as subject matter expert across all aspects of data center operations Ensure operational KPIs and metrics are measured and met Drive improvements in team processes, technology, and automation Manage large-scale events (outages) and act as the call leader Improve workflows and throughput for data center operations Recommend, document, and oversee policies and procedures to meet industry best practices and SLAs Maintain on-call schedule coordinating absences and vacations Maintain commitment to quality and customer experience Basic Qualifications
A Bachelor’s degree or 4+ years of professional or military experience in an IT-related field 2+ years of experience managing people in a technical environment 2+ years of experience in participating in on-call rotations and providing after-hours support in a 24/7 environment (Networking and Computer Hardware) Preferred Qualifications
In-depth knowledge of Linux systems administration, networking, and cabling best practices Knowledge of hardware architectures, troubleshooting, system management tools, and client/server environments Technical writing experience and prior project management experience Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. If you have a disability and need accommodations during the application and hiring process, including support for the interview or onboarding, please visit the AWS accommodations page for more information. Our compensation reflects the cost of labor across several US geographic markets. Base pay ranges from $70,700/year to $158,000/year, depending on location and factors such as knowledge, skills, and experience. Amazon is a total compensation company; equity, sign-on bonuses, and other benefits may be provided as part of the package. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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