Seasonal IT Support Technician

We are seeking a seasonal IT Support Technician to assist our internal team during our busy season from September to December. This role focuses on providing phone and text-based technical support to employees, primarily for Windows-based systems. The ideal candidate will have strong troubleshooting skills, be responsive and patient, and have experience with Windows environments, NAS storage, and printers. Key Responsibilities: • Provide real-time technical support to employees via phone, text, and ticketing system. • Troubleshoot issues related to Windows desktops and laptops, including system errors, login problems, and application performance. • Support users with network-attached storage (NAS) access and file sharing issues. • Diagnose and resolve printer issues in Windows environments (connectivity, driver issues, print queue errors). • Assist with onboarding and offboarding tasks such as user account setup and system access. • Document support interactions and recurring issues to help improve support efficiency.

Requirements: High school diploma or equivalent required Minimum 1 year of IT support or help desk experience. Proficiency in Windows 10/11 troubleshooting and system configuration. Familiarity with NAS devices (e.g., Synology, QNAP) and basic file permission management. Experience with Windows-based printers and network printing setup. Strong communication and problem-solving skills. Ability to multitask and remain calm under pressure in a fast-paced environment. Preferred Skills: Experience using remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop). Familiarity with Active Directory and basic user management. Comfortable working in seasonal or high-volume environments.