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Storm2

Director of Professional Services

Storm2, New York, New York, us, 10261

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Direct message the job poster from Storm2 Storm2s client is a pioneering platform helping financial institutions and fintechs with KYC / AML / Fraud. Theyre seeking a

Director of Professional Services

to lead a cross-functional team delivering seamless client onboarding experiences. This high-impact role is ideal for a process-obsessed leader who thrives at the intersection of customer satisfaction, technical delivery, and operational excellence. Key Responsibilities Lead implementation teams across enterprise, mid-market, fintech, and partner segments. Optimize go-live timelines, define success metrics, and scale delivery frameworks. Collaborate cross-functionally with Sales, Product, and Client Success to drive outcomes. Act as the senior escalation point for implementation challenges and high-value clients. Requirements 10+ years of experience, including 5+ years managing client-facing implementation or services teams. Proven track record of improving delivery KPIs and driving process transformation. Strong cross-functional leadership, especially between commercial, product, and technical teams. Experience with APIs, data systems, and tools for customer onboarding or regtech use cases. Interested in applying? Click the

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button to join our team and help shape the future of fintech infrastructure! While I will do my best to review every application, if you feel you have exceptionally relevant experience, feel free to send me a connection request or DM with relevant info about your application: https://www.linkedin.com/in/rossjbyrne/ Seniority level

Seniority level

Director Employment type

Employment type

Full-time Job function

Job function

Project Management, Customer Service, and Information Technology Industries

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