KwickPOS 快客电脑系统 餐饮零售商业
IT Support Specialist (Bilingual)
KwickPOS 快客电脑系统 餐饮零售商业, Houston, Texas, United States, 77246
We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.
Responsibilities
Support Specialists and Field Technicians. Provide front line point of sale support for the restaurant systems. Configure, troubleshoot and deploy POS terminals, printers and scanners. Troubleshoot hardware and software issues. Train clients regarding use of POS system. Provide technical research resources for incident resolution coordinating with vendors when necessary. Work with applicable resources to troubleshoot networking/broadband related issues. Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups. Skills/Requirements
2 years of IT experience in POS provider for restaurants is a plus. Experience with Linux, Windows OS and Active Directory environment Knowledge of SQL Server database environment Basic knowledge of computer network infrastructure design and communications Knowledge of POS solutions and related technologies is a plus. Customer Service/Help Desk/Remote Support experience or equivalent is preferred. Work experience in a restaurant is a plus. Must have professional phone, email and customer service skills. Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities. Bilingual is a plus (English & Spanish). Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Software Development Location: Houston, TX #J-18808-Ljbffr
Support Specialists and Field Technicians. Provide front line point of sale support for the restaurant systems. Configure, troubleshoot and deploy POS terminals, printers and scanners. Troubleshoot hardware and software issues. Train clients regarding use of POS system. Provide technical research resources for incident resolution coordinating with vendors when necessary. Work with applicable resources to troubleshoot networking/broadband related issues. Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups. Skills/Requirements
2 years of IT experience in POS provider for restaurants is a plus. Experience with Linux, Windows OS and Active Directory environment Knowledge of SQL Server database environment Basic knowledge of computer network infrastructure design and communications Knowledge of POS solutions and related technologies is a plus. Customer Service/Help Desk/Remote Support experience or equivalent is preferred. Work experience in a restaurant is a plus. Must have professional phone, email and customer service skills. Ability to effectively prioritize and execute concurrent tasks independently. Strong analytical thinking and problem-solving capabilities. Bilingual is a plus (English & Spanish). Seniority level
Entry level Employment type
Full-time Job function
Information Technology Industries
Software Development Location: Houston, TX #J-18808-Ljbffr