IT Support Specialist (Bilingual) Job at KwickPOS in Houston

We are a fast-growing software development company in the restaurant, hospitality and small business retail industries providing POS and business solutions. We are looking for a high-performing IT Support to provides front line point of sale support to our customer.

Responsibilities

• Support Specialists and Field Technicians.
• Provide front line point of sale support for the restaurant systems.
• Configure, troubleshoot and deploy POS terminals, printers and scanners.
• Troubleshoot hardware and software issues.
• Train clients regarding use of POS system.
• Provide technical research resources for incident resolution coordinating with vendors when necessary.
• Work with applicable resources to troubleshoot networking/broadband related issues.
• Maintain troubleshooting documentation for frequent incident occurrences and FAQs for user groups.

Skills/Requirements

• 2 years of IT experience in POS provider for restaurants is a plus.
• Experience with Linux, Windows OS and Active Directory environment
• Knowledge of SQL Server database environment
• Basic knowledge of computer network infrastructure design and communications
• Knowledge of POS solutions and related technologies is a plus.
• Customer Service/Help Desk/Remote Support experience or equivalent is preferred.
• Work experience in a restaurant is a plus.
• Must have professional phone, email and customer service skills.
• Ability to effectively prioritize and execute concurrent tasks independently.
• Strong analytical thinking and problem-solving capabilities.
• Bilingual is a plus (English & Spanish).

Seniority level

Entry level

Employment type

Full-time

Job function

• Information Technology

Industries

• Software Development

Location: Houston, TX

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