Insight Global
Overview:We're seeking a personable and proactive Level 1 Service Desk Technician to join our IT support team. This contractor role is ideal for someone with strong customer service instincts, multitasking ability, and a solid technical foundation in troubleshooting and ticket resolution. The ideal candidate will be comfortable handling 10+ calls per day, maintaining outstanding ticket queues under 20, and prioritizing tasks effectively.Responsibilities:Provide first-level technical support for end u via phone and ticketing systemTroubleshoot issues related to network connectivity, Microsoft 365, Active Directory, and ServiceNowMaintain clear communication with u , explaining prioritization and resolution timelinesEnsure outstanding ticket queues remain under 20 and calls are handled efficientlyCollaborate with internal teams to escalate and resolve complex issuesTypical shift time 7 AM and 4PMWe are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Required Skills & ExperienceQualifications:Strong customer service skills; able to articulate "what good customer service means"Ability to multitask and prioritize effectively in a fast-paced environmentExperience with Microsoft 365, Active Directory, and ServiceNowUnderstanding of basic network troubleshootingExcellent communication and interpersonal skillsPrevious help desk or IT support experience preferred Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.