Insight Global
A client in the Chicagoland area is looking for 2 desktop support technicians (1 in each Evanston, one in the western suburbs). The u may come to the offices or will call the desktop team to see if they can fix the issue over the phone. And if there are issues than they will need to go meet the customer onsite at their desk. They have a helpdesk that creates tickets and those tickets then get escalated to EUC (this team) - they will be joining a team of 12 for Evanston hospital or 14 for Edward hospital. On average they will be closing 15-20 tickets a day. Their tickets may involve break/fix work, software installs, deployments, imaging - and then as needed they may be doing inventory and other project related work as needed.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Windows 10/Windows 11 experience (mid-ground moving to 11 at the moment) Attention to detail - building assets into ServiceNow Imaging experience - SCCM preferred Deployment experience - working with end u /customer facing Strong Customer Service skills Will need to be able to lift 20 lbs (monitors, thin clients) as well as need to use some power tools to get screws off. Break/Fix Experience Software Installs
Nice to Have Skills & Experience
Experience installing/enabling encryption
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.
Required Skills & Experience
Windows 10/Windows 11 experience (mid-ground moving to 11 at the moment) Attention to detail - building assets into ServiceNow Imaging experience - SCCM preferred Deployment experience - working with end u /customer facing Strong Customer Service skills Will need to be able to lift 20 lbs (monitors, thin clients) as well as need to use some power tools to get screws off. Break/Fix Experience Software Installs
Nice to Have Skills & Experience
Experience installing/enabling encryption
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.