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City of Washington

Circulation Assistant

City of Washington, Washington, North Carolina, United States, 27889

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City of Washington Library Operational hours are 9am-6pm Monday- Friday, and 9am-4pm on Saturday. Staff will rotate weekend coverage. Some work hours may fall outside of the library's operational hours due to events, programming, and outreach.

Summary

Performs paraprofessional and varied clerical duties, performs direct customer service in circulation, readers advisory, technology assistance and other general library services. Work requires significant public contact and employees to be tactful and courteous in dealing with the public.

Essential Duties & Responsibilities

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Checks materials in and out, including books, equipment, DVDs and CDs. Checks membership records; notifies the customer of any outstanding charges; verifies person's names and address and registers patrons for library cards. Computes and collects overdue fines and costs for lost books, and damaged materials; makes correct change; checks for reserved books and materials; and checks shelves and circulation records for reserved items; facilitates resource sharing. Organizes books and materials for return to shelves; examines the condition of books and sets aside ones requiring mending, repair or discard; shelf reads as assigned. Instructs volunteers performing circulation and other tasks. Instructs patrons in use of computer catalog, the Internet, and other technology platforms; assists patrons in reserving materials. Assists the public in locating requested materials. Assists with Readers Advisory. Works with the public to explain library policies, fines, etc.; assists in maintaining order in the library which may include behavioral problems; may request assistance from professional-level on duty. Answers telephone; refers calls; and works with the public directly at the desk, patron computers, and local history room. Substitutes for various staff, as needed. May close library in the evening, or open and close library on weekends. Other duties as assigned.

Required Education And/or Experience

High school diploma or general education degree (GED); and one (1) year of library experience.

Preferred

Associates degree in library science, library technology, or a related field such as information technology, business, communication, English, or history.

Special Requirements

Valid N.C. driver's license and acceptable driving record.

Knowledge, Skills, And Abilities

Considerable knowledge of library practices and procedures. Considerable knowledge of office practices and procedures and technology. Considerable knowledge of library subject matter and information available. General knowledge of the maintenance and operation of computers and other library equipment. General knowledge of computers, Dewey Decimal System, Microsoft Word and PowerPoint. Ability to communicate effectively in oral and written forms. Ability to establish and maintain effective working relationships with other employees, volunteers, and adults and children using the library. Ability to deal tactfully and courteously with the widely varying demographic groups and their special needs.

Physical Requirements

Work is generally medium work requiring the exertion of up to 50 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects. Physical requirements including climbing, stooping, kneeling, crouching, reaching, standing, walking, fingering, grasping, feeling and repetitive motions. The employee must have visual acuity to be able to prepare and analyze data and figures for accounting, perform an extensive reading, operate a computer and other office equipment, determine accuracy and thoroughness of work, observe general surroundings and activities. Vocal communication is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels.

Working Conditions

Work is generally performed in an office with a controlled environment without exposure to harmful conditions, but may assist with outside programming. Weekend and evening hours required.

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