Home2 Suites Chicago River North
Guest Service Agent
Home2 Suites Chicago River North, Chicago, Illinois, United States, 60290
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Guest Service Agent
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Home2 Suites Chicago River North 9 hours ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
Home2 Suites Chicago River North Home2 Suites Chicago River North provided pay range
This range is provided by Home2 Suites Chicago River North. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$19.00/hr - $19.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
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Guest Service Agent
role at
Home2 Suites Chicago River North 9 hours ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
Home2 Suites Chicago River North Home2 Suites Chicago River North provided pay range
This range is provided by Home2 Suites Chicago River North. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$19.00/hr - $19.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHMs EarthView program. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hotels and Motels Referrals increase your chances of interviewing at Home2 Suites Chicago River North by 2x Get notified about new Guest Service Representative jobs in
Chicago, IL . Customer Service Representative - State Farm Agent Team Member
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Chicago, IL $75,000.00-$105,000.00 6 days ago Customer Service Representative - Phone and Chat - Chicago, IL
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Berwyn, IL $55,000.00-$75,000.00 7 months ago Customer Experience Representative, Advanced Services
Chicago, IL $41,600.00-$64,500.00 2 weeks ago Future Opening: Customer Service Representative - State Farm Agent Team Member
Client Experience Coordinator (Long-Term Temporary Assignment) - Chicago
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Glenview, IL $40,000.00-$45,000.00 9 months ago Chicago, IL $41,600.00-$64,500.00 1 week ago Customer Service Representative - State Farm Agent Team Member
Core Crew (Front Desk & Sales) - Chicago, IL
Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr