Hilton Garden Inn Rockville-Gaithersburg
Join to apply for the
Guest Service Agent
role at
Hilton Garden Inn Rockville-Gaithersburg 4 days ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
Hilton Garden Inn Rockville-Gaithersburg Get AI-powered advice on this job and more exclusive features. Hilton Garden Inn Rockville-Gaithersburg provided pay range
This range is provided by Hilton Garden Inn Rockville-Gaithersburg. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$17.65/hr - $19.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hotels and Motels Referrals increase your chances of interviewing at Hilton Garden Inn Rockville-Gaithersburg by 2x Sign in to set job alerts for Guest Service Representative roles.
Washington, DC $46,437.00-$72,721.00 1 week ago Representative, Customer Experience Escalation
Silver Spring, MD $37,336.00-$54,204.80 5 days ago Washington, DC $41,500.00-$47,000.00 1 month ago Reston, VA $85,000.00-$114,000.00 6 months ago Springfield, VA $65,000.00-$75,000.00 2 hours ago Silver Spring, MD $18.01-$20.00 1 year ago Customer Service Representative - Remote
Customer Service Representative - Phone and Chat - Washington, DC
Washington, DC $57,000.00-$63,000.00 5 days ago Customer Service Representative - State Farm Agent Team Member
Washington, DC $30,000.00-$35,000.00 1 year ago Silver Spring, MD $37,232.00-$62,046.40 2 weeks ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Call Center Representative - Primary Care
Silver Spring, MD $36,400.00-$54,204.80 5 days ago Customer Relations Representative - State Farm Agent Team Member
Silver Spring, MD $40,000.00-$80,000.00 6 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
Guest Service Agent
role at
Hilton Garden Inn Rockville-Gaithersburg 4 days ago Be among the first 25 applicants Join to apply for the
Guest Service Agent
role at
Hilton Garden Inn Rockville-Gaithersburg Get AI-powered advice on this job and more exclusive features. Hilton Garden Inn Rockville-Gaithersburg provided pay range
This range is provided by Hilton Garden Inn Rockville-Gaithersburg. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range
$17.65/hr - $19.00/hr Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Your Focus
Immediately greet guests and offer to assist with their needs. Register and assign guests to hotel rooms. Establish methods of payment and verify credit. Make and confirm reservations. Compute bills, collect payments, and make change for guests. Transmit and receive messages, using telephones or the PMS system. Respond to guest requests in a timely manner. Receive and resolve guest complaints, elevating to supervisor if necessary. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Perform bookkeeping activities, such as balancing accounts and conducting audits. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards. Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods. Ensure overall guest satisfaction. Perform other duties as requested by management.
Your Background and Skill
High School diploma or equivalent preferred. Previous customer service experience or equivalent training required. Knowledge of PMS systems preferred.
HHM Hotels Benefits And Perks
Competitive wages for full time and part time opportunities Medical, Dental and Vision Health Insurance Paid Time Off 401k Company Match Daily Pay Free Basic Life Insurance 24/7 access to TELUS Health, a confidential work-life resource. Travel Discounts Commuter Transit and Commuter Parking Benefits Employee Assistance and Wellness Program Educational/Professional Development Referral Bonus Program
Work Environment and Context
Work schedule varies and may include working on holidays, weekends and alternate shifts. Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
Seniority level
Seniority level
Entry level Employment type
Employment type
Full-time Job function
Job function
Other Industries
Hotels and Motels Referrals increase your chances of interviewing at Hilton Garden Inn Rockville-Gaithersburg by 2x Sign in to set job alerts for Guest Service Representative roles.
Washington, DC $46,437.00-$72,721.00 1 week ago Representative, Customer Experience Escalation
Silver Spring, MD $37,336.00-$54,204.80 5 days ago Washington, DC $41,500.00-$47,000.00 1 month ago Reston, VA $85,000.00-$114,000.00 6 months ago Springfield, VA $65,000.00-$75,000.00 2 hours ago Silver Spring, MD $18.01-$20.00 1 year ago Customer Service Representative - Remote
Customer Service Representative - Phone and Chat - Washington, DC
Washington, DC $57,000.00-$63,000.00 5 days ago Customer Service Representative - State Farm Agent Team Member
Washington, DC $30,000.00-$35,000.00 1 year ago Silver Spring, MD $37,232.00-$62,046.40 2 weeks ago Hyattsville, MD $30,000.00-$60,000.00 2 years ago Call Center Representative - Primary Care
Silver Spring, MD $36,400.00-$54,204.80 5 days ago Customer Relations Representative - State Farm Agent Team Member
Silver Spring, MD $40,000.00-$80,000.00 6 months ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr