Oklahoma Staffing
Job Overview
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Essential job functions include: interviewing, hiring, training, and recommending performance evaluations for Front Desk staff; responding to guest special requests and accommodating groups to ensure optimal levels of guest satisfaction and repeat business; implementing company programs and supervising the daily operations of the Front Desk to comply with SOPS and LSOPs, maximizing revenues, and motivating associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers; supervising the Guest Service Agents; and remaining calm and alert during emergency situations, serving as a role model for clerks and other employees. Additionally, comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Required skills and abilities include the ability to communicate in English, a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times, communicating well with guests, and being willing to help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk, and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers, and patrons. Performance standards include maintaining customer satisfaction by remaining professional at all times and treating all guests and associates with courtesy and respect. Work habits should meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever unsure how to do something. Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Essential job functions include: interviewing, hiring, training, and recommending performance evaluations for Front Desk staff; responding to guest special requests and accommodating groups to ensure optimal levels of guest satisfaction and repeat business; implementing company programs and supervising the daily operations of the Front Desk to comply with SOPS and LSOPs, maximizing revenues, and motivating associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers; supervising the Guest Service Agents; and remaining calm and alert during emergency situations, serving as a role model for clerks and other employees. Additionally, comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Required skills and abilities include the ability to communicate in English, a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times, communicating well with guests, and being willing to help co-workers with their job duties and be a team player. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information and resolve conflicts. Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error. Ability to access and accurately input information using a moderately complex computer system. Ability to stand, walk, and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations. Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated. Ability to establish and maintain effective working relationships with associates, customers, and patrons. Performance standards include maintaining customer satisfaction by remaining professional at all times and treating all guests and associates with courtesy and respect. Work habits should meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever unsure how to do something. Adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.