Alabama Staffing
Job Overview
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Essential job functions include: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Required skills and abilities include: the ability to communicate in English, a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times, communicating well with guests, willingness to "pitch-in" and help co-workers with their job duties, ability to effectively deal with internal and external customers, basic mathematical skills, considerable skill in the use of a calculator, ability to stand, walk and continuously perform behind the front desk, ability to observe and detect signs of emergency situations, ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated, and ability to establish and maintain effective working relationships with associates, customers and patrons. Performance standards include customer satisfaction, work habits, and safety & security. This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The specific examples in each section are not intended to be all-inclusive. Other job-related duties may be assigned by the associate's supervisor. This description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.
Supervise the daily operations of the Front Desk staff to maximize revenues and profits while attaining optimal guest satisfaction. Essential job functions include: Interview, hire, train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate. Respond to guest's special requests, needs, problems, issues and concerns and accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Implement company programs and supervise the daily operations of the Front Desk to comply with SOPS and LSOPs, maximize revenues, and motivate associates to ensure an optimal level of quality service and hospitality are provided to the hotel customers. Supervise the Guest Service Agents. Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other employees. Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions. Make decisions and take action based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation. Authorize revenue allowances to remedy problems only after other alternative solutions have been offered. Comply with attendance rules and be available to work on a regular basis. Perform any other job-related duties as assigned. Required skills and abilities include: the ability to communicate in English, a self-starting personality with an even disposition, maintaining a professional appearance and manner at all times, communicating well with guests, willingness to "pitch-in" and help co-workers with their job duties, ability to effectively deal with internal and external customers, basic mathematical skills, considerable skill in the use of a calculator, ability to stand, walk and continuously perform behind the front desk, ability to observe and detect signs of emergency situations, ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated, and ability to establish and maintain effective working relationships with associates, customers and patrons. Performance standards include customer satisfaction, work habits, and safety & security. This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. The specific examples in each section are not intended to be all-inclusive. Other job-related duties may be assigned by the associate's supervisor. This description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an "at will" associate.