DentaQuest
Outbound Mailroom Specialist (DentaQuest)
DentaQuest, Milwaukee, Wisconsin, United States, 53244
Overview
Outbound Mailroom Specialist (DentaQuest) at DentaQuest Location: Milwaukee, WI. Opportunity
The Outbound Mailroom Specialist is responsible for delivering required correspondence to providers and members securely and within required timeframes. Items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials. The role includes oversight of outbound PDF file processing via Pitney Bowes Planet Press software and return receipt of PDF files to the specified location to be printed for outbound. Equipment operation includes printers (Canon Vario models), Pitney Bowes inserters and Pitney Bowes mail meters. The specialist will work with internal staff to resolve document and equipment issues. Incoming shipments are accepted and logged, and outbound shipments created as needed. Hours
Hours: To be determined. Will require a Saturday or Sunday each week. How you will contribute
Processing over 50,000 pieces of outbound correspondence daily, Mon - Fri with smaller production output on Sat and Sun. Responsible for monitoring the process of file movement to Pitney Bowes Planet Press which performs USPS functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking. Printing of all claim related correspondence from multi sources for all business units Perform ad hoc print job requests for member notification letters. Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type and QC of items run through the machines to ensure member PHI is secure. Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center responsible for each letter type. Preparation of all mail trays for delivery directly to the USPS or to the presort vendor, dependent on the contents of the trays. Creation of FedEx labels and packaging for larger outbound items and daily shipments other offices, providers or members. Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual. Daily tracking of all incoming barcoded items (FedEx, USPS, UPS, etc.) via an electronic Arrival Tracking System. Create Monthly Metered Postage reports to allocate the postage expenses. Regular communication with equipment vendors -- opening tickets for equipment issues, ordering of supplies, etc. Qualifications
High school diploma One year of related experience Ability to prioritize and organize multiple tasks. Ability to work independently as well as within a team. Good PC skills with experience in Outlook, Excel, Word and Adobe programs. Good Analytical ability Strong attention to detail Excellent verbal and written communication skills. Ability to remain organized with multiple interruptions. Ability to work overtime as needed or required. Attends additional training as requested/deemed necessary Additional Information
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., weve also been recognized as a Top 10 employer by the Boston Globe's Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category
Office Administration Posting End Date
18/09/2025 Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing Industries
Financial Services and Insurance
#J-18808-Ljbffr
Outbound Mailroom Specialist (DentaQuest) at DentaQuest Location: Milwaukee, WI. Opportunity
The Outbound Mailroom Specialist is responsible for delivering required correspondence to providers and members securely and within required timeframes. Items must be reviewed for PHI (Protected Health Information) security as well as appropriate branding materials. The role includes oversight of outbound PDF file processing via Pitney Bowes Planet Press software and return receipt of PDF files to the specified location to be printed for outbound. Equipment operation includes printers (Canon Vario models), Pitney Bowes inserters and Pitney Bowes mail meters. The specialist will work with internal staff to resolve document and equipment issues. Incoming shipments are accepted and logged, and outbound shipments created as needed. Hours
Hours: To be determined. Will require a Saturday or Sunday each week. How you will contribute
Processing over 50,000 pieces of outbound correspondence daily, Mon - Fri with smaller production output on Sat and Sun. Responsible for monitoring the process of file movement to Pitney Bowes Planet Press which performs USPS functions and applies IMB (Intelligent Mail Barcode) to provide mail tracking. Printing of all claim related correspondence from multi sources for all business units Perform ad hoc print job requests for member notification letters. Operation and maintenance of folder/inserter machines which includes correct envelope selection, correct fold specs per letter type and QC of items run through the machines to ensure member PHI is secure. Mail meter operation and maintenance to apply appropriate postage to all outbound correspondence based on weight and mail type as well as assignment of the appropriate Cost Center responsible for each letter type. Preparation of all mail trays for delivery directly to the USPS or to the presort vendor, dependent on the contents of the trays. Creation of FedEx labels and packaging for larger outbound items and daily shipments other offices, providers or members. Receipt of incoming shipments and notification of those deliveries to the specific Dept or individual. Daily tracking of all incoming barcoded items (FedEx, USPS, UPS, etc.) via an electronic Arrival Tracking System. Create Monthly Metered Postage reports to allocate the postage expenses. Regular communication with equipment vendors -- opening tickets for equipment issues, ordering of supplies, etc. Qualifications
High school diploma One year of related experience Ability to prioritize and organize multiple tasks. Ability to work independently as well as within a team. Good PC skills with experience in Outlook, Excel, Word and Adobe programs. Good Analytical ability Strong attention to detail Excellent verbal and written communication skills. Ability to remain organized with multiple interruptions. Ability to work overtime as needed or required. Attends additional training as requested/deemed necessary Additional Information
Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., weve also been recognized as a Top 10 employer by the Boston Globe's Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.com to request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Job Category
Office Administration Posting End Date
18/09/2025 Seniority level
Not Applicable Employment type
Full-time Job function
Management and Manufacturing Industries
Financial Services and Insurance
#J-18808-Ljbffr