Microsoft Corporation
Senior Cloud Solution Architect - Cloud + AI Infrastructure
Microsoft Corporation, Nevada, Iowa, United States, 50201
Overview
We are looking for passionate, collaborative professionals to join our
Customer Success
teams across multiple business groups. In this role, you will work with a broad range of customers including those in enterprise, regulated industries, and partner services to help them realize the full value of their Microsoft investments. As a
Senior Cloud Solution Architect - Cloud + AI Infrastructure , you will lead technical engagements that enable customers to design, deploy, and optimize Cloud and AI solutions. By providing strategic guidance and removing roadblocks, you will help customers accelerate their transformation using Microsoft technologies on the Microsoft platform. This is a customer-facing position where you will own the technical relationship and collaborate closely with both customer and internal teams. The role offers a unique opportunity to grow your career, sharpen your technical skills, and deepen your expertise in cloud and AI infrastructure, all within an inclusive and supportive environment. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, AI-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends, gathers customer/partner insights, and maps existing architecture and digital transformation solutions to customer/partner outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model. Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and IT requirements and resolve identified constraints. Customer Centricity
Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision-making, bug fix prioritization, and own and drive initiatives as appropriate. Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and ROI goals (e.g., via proof of concept, MVP, rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners CIO/CISO and other CXO roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject-matter experts when deeper expertise is required. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation. Partner Specialization
Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support. Understands solution area-specific market opportunities and collaborates with Global Partner Solutions (GPS) stakeholders to lead and execute initiatives to translate opportunities into actions. Guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations. Technical Leadership
Leverages market insights to identify areas to drive upskilling and/or accreditations. Role models technical readiness and influences the team to drive their own readiness. Acts as a mentor, leading readiness and upskilling activities. Identifies gaps through delivery, communicates gaps to stakeholders, and connects gaps across areas to enable scalable solutions. Contributes to Microsoft frameworks and methodologies. Provides thought leadership to customers/partners and internal communities. Leads virtual teams around technologies and customer challenges, shares insights with technical teams and internal communities. Contributes to IP and to events that elevate the Microsoft brand. Participates in external technical events to share learnings. Other
Embody our culture and values Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the roles job duties. Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, AWS, Google) Note: The document includes role pay ranges and location-specific pay bands. Benefits and additional pay information are available via Microsoft Careers. Microsoft is an equal opportunity employer. If you need assistance during the application process, see accommodations information. #J-18808-Ljbffr
We are looking for passionate, collaborative professionals to join our
Customer Success
teams across multiple business groups. In this role, you will work with a broad range of customers including those in enterprise, regulated industries, and partner services to help them realize the full value of their Microsoft investments. As a
Senior Cloud Solution Architect - Cloud + AI Infrastructure , you will lead technical engagements that enable customers to design, deploy, and optimize Cloud and AI solutions. By providing strategic guidance and removing roadblocks, you will help customers accelerate their transformation using Microsoft technologies on the Microsoft platform. This is a customer-facing position where you will own the technical relationship and collaborate closely with both customer and internal teams. The role offers a unique opportunity to grow your career, sharpen your technical skills, and deepen your expertise in cloud and AI infrastructure, all within an inclusive and supportive environment. Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities
Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, AI-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends, gathers customer/partner insights, and maps existing architecture and digital transformation solutions to customer/partner outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model. Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and IT requirements and resolve identified constraints. Customer Centricity
Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision-making, bug fix prioritization, and own and drive initiatives as appropriate. Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and ROI goals (e.g., via proof of concept, MVP, rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners CIO/CISO and other CXO roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject-matter experts when deeper expertise is required. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation. Partner Specialization
Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support. Understands solution area-specific market opportunities and collaborates with Global Partner Solutions (GPS) stakeholders to lead and execute initiatives to translate opportunities into actions. Guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations. Technical Leadership
Leverages market insights to identify areas to drive upskilling and/or accreditations. Role models technical readiness and influences the team to drive their own readiness. Acts as a mentor, leading readiness and upskilling activities. Identifies gaps through delivery, communicates gaps to stakeholders, and connects gaps across areas to enable scalable solutions. Contributes to Microsoft frameworks and methodologies. Provides thought leadership to customers/partners and internal communities. Leads virtual teams around technologies and customer challenges, shares insights with technical teams and internal communities. Contributes to IP and to events that elevate the Microsoft brand. Participates in external technical events to share learnings. Other
Embody our culture and values Qualifications
Required/Minimum Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience Other Requirements
Microsoft is unable to sponsor a work visa for this role due to the nature of the roles job duties. Additional or Preferred Qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 12+ years experience in cloud/infrastructure technologies, IT consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 8+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. 6+ years experience working in a customer-facing role 6+ years experience leading technical projects. Technical Certification in Cloud (e.g., Azure, AWS, Google) Note: The document includes role pay ranges and location-specific pay bands. Benefits and additional pay information are available via Microsoft Careers. Microsoft is an equal opportunity employer. If you need assistance during the application process, see accommodations information. #J-18808-Ljbffr