MSP Office Manager

We're not your average Managed IT Service Provider-and we're proud of that. At our core, we're a close-knit, fast-growing crew providing full-stack IT solutions to small businesses in the Greater Philadelphia and Atlanta areas. From helpdesk support to cutting-edge cybersecurity, we deliver IT that just works-without the red tape. But what really sets us apart? Our values. They're not just words-we live them: Bonds Beyond Business - Relationships matter. We're humans first, vendors second. Create Fun & a Little Weirdness - Be yourself. Bring your quirks. Laugh often. Play to Win - We're focused, driven, and always chasing results that make a difference. As we scale toward a team of 25-30, we're looking for an organized, proactive, and detail-loving MSP Office Manager to help us keep our engine running smoothly. The Role As our MSP Office Manager, you'll be the behind-the-scenes hero keeping our systems flowing, our projects on track, and our leadership team focused on what they do best-growing the business. You'll work directly with the President and VP of Technology and be central to keeping our operational machine firing on all cylinders. If you love solving puzzles, getting things done, and being the go-to person who just makes it happen, this is the role for you. What You'll Be Doing Operational Efficiency Own procurement, contracts, and client records-accuracy is your love language Keep data in tools like Autotask PSA and QuickBooks clean and up-to-date Billing & Finance (Yep, You Own It) Lead all recurring billing: devices, licenses, labor-no surprises, no mess Reconcile vendor usage and ensure smooth invoicing via tools like ConnectBooster Project & Workflow Management Track client projects and internal initiatives-on time, on point Manage documentation, timelines, and resource coordination Executive & Team Support Lighten the load for leadership with high-impact admin and vendor coordination Keep the tech team running smoothly by handling logistical and process-driven tasks Client Experience & Compliance Support our service teams in delivering a consistently stellar client experience Partner with our accountant to ensure financial accuracy and compliance Who We're Looking For MSP Savvy: You've got 3-5 years in an MSP or IT services environment and know your way around RMM/PSA tools Tool-Ready: Familiar with Datto RMM, Autotask PSA, QuickBooks, ConnectBooster-or a fast learner Process Pro: You thrive in structure and love refining workflows that just work Details Matter: You spot the little things that others miss and always follow through People-First: You're confident talking to clients, tech teams, and execs alike-with empathy and professionalism Hands-On: You're not afraid to roll up your sleeves and do what needs to be done Qualifications 3-5 years of experience in operations/admin roles at an MSP or IT services company Strong knowledge of billing workflows and MSP platforms (Autotask, QuickBooks, ConnectBooster) Excellent written and verbal communication Highly organized, adaptable, and self-motivated Why You'll Love Working With Us Be part of a mission-driven MSP that's growing fast Make a real impact on a team that values your brain, voice, and personality Competitive salary, strong benefits, and growth opportunities Live your values every day: community, honesty, results, and shared success Let's Build Something Great-Together. If you're ready to bring order to chaos, empower a tech-forward team, and grow with a company that treats people like people-we'd love to hear from you.