Important : Only candidates with prior experience working for a Managed Service Provider (MSP) will be considered.
About the Role
A Managed Service Provider (MSP) in the Greater Philadelphia area is seeking an Office Manager to keep the business organized and running smoothly day-to-day. This role is central to ensuring accurate billing, maintaining records, coordinating vendors, and supporting leadership with administrative and reporting needs.
You will work closely with the President and VP of Technology to handle the operational and administrative details that keep the company moving forward. If you enjoy creating order, managing office processes, and being the dependable go-to person for both leadership and the technical team, this could be a great opportunity.
Key Responsibilities
● Manage billing processes including recurring services, hourly labor, and project-based invoices
● Maintain contracts, procurement records, and client/vendor documentation
● Support scheduling, project coordination, and administrative workflows
● Use MSP tools such as Autotask PSA, Datto RMM, QuickBooks Desktop, and ConnectBooster
● Assist leadership with preparing reports, tracking metrics, and organizing meetings
● Coordinate with the accountant on bookkeeping and reconciliation tasks
● Keep communication flowing across leadership, technical staff, vendors, and clients
● Ensure day-to-day office operations run efficiently and consistently
What We’re Looking For
● 3–5+ years of office management or administrative experience within an MSP
● Familiarity with MSP platforms such as Autotask, ConnectWise, Datto, QuickBooks, etc.
● Strong organizational and time management skills
● Detail-oriented with the ability to maintain accuracy across multiple responsibilities
● Professional communicator with strong written and verbal skills
● Comfortable working in a small-business environment where everyone pitches in
Why You’ll Love It Here
● Key office role with direct access to leadership
● Supportive, close-knit team that values honesty, collaboration, and a bit of fun
● Salary of $70,000–$90,000+ depending on experience
● Fridays remote for added flexibility
● Benefits and growth opportunities as the company expands
● Stable environment where long-term relationships with employees and clients are valued
If you have MSP experience and enjoy bringing structure and organization to a busy, growing office, we’d love to hear from you. Apply today to learn more.