Job Description
Dispatcher / Customer Service Representative
LHH Recruitment Solutions is actively recruiting for a Dispatcher / Customer Service Representative on behalf of our client in Aberdeen, NJ. This essential dual-role opportunity offers a fast-paced environment for individuals who excel in multitasking, problem-solving, and delivering high-quality customer support while coordinating field operations.
Key Responsibilities
Handle high-volume inbound calls and respond to customer inquiries with professionalism and care
Determine priority of incoming service requests and accurately dispatch appropriate field staff
Coordinate communication between customers, internal teams, and mechanics
Provide updates, instructions, and follow-up for service calls or scheduling changes
Support emergency dispatch and crisis intervention situations such as entrapments
Maintain accurate records in internal systems and assist mechanics in completing time tickets
Translate customer information into appropriate internal codes and service descriptions
Collaborate with team members to ensure efficient field response and service delivery
Provide consistent and empathetic customer support throughout service lifecycle
Required Qualifications
High school diploma or equivalent
1+ years of experience in a dispatch, scheduling, or customer service role
Strong phone presence and verbal communication skills
Exceptional problem-solving and multitasking abilities
Ability to thrive under pressure and manage emergency situations with composure
Proficiency with office and communication systems; ability to learn new platforms quickly
Attention to detail and accuracy in data entry and service documentation
Work Environment
Office-based role using standard tools such as phone systems, computers, and databases
Occasional physical activity related to filing (lifting up to 15 lbs)
Frequent communication with mechanics, vendors, and internal field staff
Location: Aberdeen, NJ (Onsite)
Employment Type: Contract to Hire: Full-Time | Non-Exempt
Industry: Field Services | Internal Operations | Customer Support
Why LHH?
When you partner with LHH Recruitment Solutions, you gain a dedicated team that advocates for your career success. We match qualified professionals with organizations that value talent, integrity, and contribution.
Apply today to take the next step in your career as a Dispatcher / Customer Service Representative.
Pay Details: $24.00 to $28.00 per hour
Search managed by: Renee Walker
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www-uat.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
- The California Fair Chance Act
- Los Angeles City Fair Chance Ordinance
- Los Angeles County Fair Chance Ordinance for Employers
- San Francisco Fair Chance Ordinance
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.