Receptionist Job at The Arc Otsego in City of Oneonta

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Join to apply for the Receptionist role at The Arc Otsego

Overview

The Arc Otsego is seeking a Receptionist to greet visitors, handle front desk responsibilities, and support agency operations.

Essential Duties And Responsibilities

• Greet visitors, determine nature of business, and direct them to the appropriate person, meeting, or event.
• Answer and screen incoming telephone calls; accurately transfer to appropriate staff or take detailed messages.
• Project a professional, welcoming image in all in-person and phone interactions.
• Scheduling and Coordination: Reserve and prepare meeting rooms for trainings, interviews, or agency events as needed.
• Mail, Deliveries, and Communication: Receive, sort, and distribute incoming postal and interoffice mail. Prepare and send outgoing mail, emails, faxes, and courier packages (UPS/FedEx, etc.). Maintain visitor and package logs as required.
• Clerical and Facility Support: Prepare copies, collate handouts, and assist with meeting materials as needed. Maintain front desk supplies and copy room; arrange for equipment service or replenishment as needed.
• Recordkeeping and Documentation: Maintain front desk records, logs, and scheduling systems accurately. Ensure confidentiality of sensitive information in accordance with agency policies.
• Agency Engagement: Interact respectfully and professionally with staff, individuals served, families, and the public. Uphold agency values, mission, and customer service standards. Participate in staff meetings and required training.
• Other Duties: Perform other receptionist-related tasks as assigned in response to agency needs. Provide two weeks' notice of voluntary resignation.

Supervisory Responsibilities

This position requires no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Adaptability - Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events. Changes approach/method to best fit the situation.
• Attendance/Punctuality - Is consistently at work and on time. Ensures work responsibilities are covered when absent.
• Cost Consciousness - Conserves organizational resources.
• Customer Service - Manages difficult or emotional situations; responds promptly to needs; solicits feedback to improve service; responds to requests for assistance; meets commitments.
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions. Completes tasks on time or notifies appropriate person with an alternate plan.
• Design - Demonstrates attention to detail.
• Diversity - Shows respect and sensitivity for cultural differences. Promotes a harassment-free environment.
• Ethics - Treats people with respect; keeps commitments; inspires trust; works with integrity and ethics; upholds organizational values.
• Flexibility - Performs work on multiple concurrent tasks with frequent interruptions.
• Initiative - Seeks increased responsibilities; asks for and offers help when needed; prioritizes tasks to meet agency needs.
• Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work.
• Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others\' ideas and tries new things.
• Judgment - Exhibits sound judgment; includes appropriate people in decision-making process.
• Motivation - Demonstrates persistence and strives for excellence; overcomes obstacles.
• Oral Communication - Speaks clearly and persuasively; listens and gets clarification; responds well to questions.
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization\'s goals and values.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Problem Solving - Identifies and resolves problems in a timely manner; works well in team problem solving; uses reason even with emotional topics.
• Professionalism - Treats others with respect; handles pressure well; accepts responsibility for actions; follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; monitors own work for quality.
• Quantity - Completes work in a timely manner.
• Safety and Security - Observes safety and security procedures; reports unsafe conditions; uses equipment and materials properly.
• Teamwork - Builds a positive team spirit; supports colleagues; welcomes feedback.
• Technical Skills - Pursues training and development; builds knowledge and skills; shares expertise with others.
• Written Communication - Writes clearly; edits for spelling and grammar; presents numerical data effectively and can read and interpret written information.

Education And/or Experience

• High school diploma or GED preferred. At least one year experience in an office setting preferred.

Reasoning Skills

• Sound decision making and judgment; interpersonal skills; planning/organizing; strategic thinking; time management and delegating. Ability to work independently in multiple settings. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Language Skills

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read/write correspondence; maintains good communication and writing skills.

Mathematical Skills

• Ability to add, subtract, multiply, and divide using whole numbers, common fractions and decimals.

Computer & Technology Skills

• Must be knowledgeable about Internet software, including Microsoft 365. Knowledgeable and trained in the use of other agency-identified technology, including telephone system, copier and mail machine.

Certifications, Licenses, Registrations

• Must possess a valid NYS driver\'s license and an acceptable driving record. Successful completion of all required agency training.

Physical Demands

• Physically able to bend/stoop, squat, push/pull, reach above/below shoulder level.
• Regularly required to sit for long periods of time, walk and stand.
• Talk or hear both in person and by telephone.
• Must be able to independently lift and/or transfer, push or pull up to 50 lbs.
• Must have adequate vision, speaking and hearing ability, to be aware of, detect, and respond to needs when not in immediate vicinity.
• Specific vision abilities include close vision, color vision, and ability to adjust focus. Use hands to finger, handle, feel or operate office equipment.

Expectations

• Treat everyone with respect and dignity.
• Maintain acceptable attendance and punctuality in accordance with The Arc Otsego\'s standards.
• Adhere to all policies and practices in place at The Arc Otsego.

Work Environment

• Located in a busy, open area; works with household cleaning solutions; possible exposure to dust, fumes, odor, loud noise and chemicals.
• Moderate noise; most work indoors; works with office equipment; may require overtime.

The rate of pay for this position is an annual salary of $19,968 based on $16/hour for a 24-hour work week.