Join to apply for the Receptionist role at JLL.
Base pay range
$59,000.00/yr - $68,000.00/yr
Job Summary
The Workplace Experience Receptionist is responsible for the delivery of amazing client and guest experiences and ensuring that all customers and visitors are assisted accordingly in a warm, professional, and friendly manner. This role will be responsible for delivering exceptional guest experiences through face-to-face engagement, proactive communication, and exceptional service. They will ensure that seamless consistent level of service is provided at every user touchpoint from employee and guest pre-arrival to departure. This client facing role provides the opportunity to combine your passion for service, brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
- Enthusiastically welcome guests, anticipate their needs, assist with arrivals, departures, and office orientations
- Engage visitors, employees and callers in a way that makes them feel warmly welcomed and assisted in a helpful and timely manner
- Visibly engaged and well known in the workplace, regularly walks the site and assist customers and guests with their needs
- Effectively pairs services to guests’ needs
- A resident expert with contacts in: Local cuisine, hotels and knowledge about special attractions and upcoming events
- Ability to build connections and network throughout the hospitality industry
- Connect with client, customers, and support teams to proactively anticipate needs, identify issues, and deliver creative solutions
- Familiar with all services within the facility and works with facilities management to facilitate a hospitality approach across services
- Work across teams to proactively communicate and prepare for meetings and events, to anticipate and address concerns and to ensure operations without incident
- Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills
- Assist support for meetings, reception, and personal support
- Act as a central point of contact, providing information and wayfinding for the campus, services, and activities
- Implement and monitor standards of service to meet and exceed expectations
- 10AM-6PM onsite work shift
Qualifications
- Minimum 1-2 years previous customer service, hospitality related experience
- People Person: The best part of serving others is creating experiences for them that go beyond the expected
- Flexibility and positive attitude in managing shifting daily priorities
- Excellent Communicator: Providing amazing experiences requires the ability to communicate professionally through the spoken and written word. Fluency in English required
- Knows how to multi-task and prioritize while ensuring consistent and elevated guest experiences and accuracy
- Working knowledge in a range of information technology tools and platforms
- Working knowledge of Microsoft Office suite (Teams, Excel, PowerPoint, Word, and Outlook)
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Administrative