Receptionist Job at Tadano Pan America in Houston

Overview

The Receptionist is the first point of contact for visitors, clients, and employees, serving as the face and voice of the organization. This role attends to guests in person and by phone, responding to inquiries and providing accurate information about the company to the public, clients, and staff. The ideal candidate is polished, professional, and proactive, delivering a welcoming experience while keeping the front office running seamlessly. With sharp attention to detail, discretion, and a customer-first mindset, the Receptionist manages a variety of administrative and organizational tasks and thrives in a fast-paced environment.

Key Responsibilities

• Warmly greet and welcome all visitors, clients, and employees; ensure they feel valued and directed appropriately.
• Answer, screen, and route incoming phone calls in a courteous and efficient manner.
• Maintain a professional, organized, and presentable reception area at all times.
• Support office operations by assisting with incoming mail, courier deliveries, and distribution of materials.
• Manage conference room schedules, prepare meeting spaces, and ensure rooms remain clean, stocked, and ready for use.
• Assist the Office Manager with ordering, stocking, and maintaining office supplies; serve as backup for mail and deliveries as needed.
• Monitor and maintain front-desk security procedures, including visitor logs and access protocols.
• Process monthly invoices with accuracy and timeliness.
• Serve as Fleet Administrator, managing company vehicle records, scheduling, and related administrative tasks.
• Actively participate as a standing member of the Staff Events Committee, contributing ideas and assisting with event logistics.
• Take initiative in identifying and solving problems, anticipating office needs, and supporting special projects as assigned.

Qualifications

High school diploma or equivalent required. Minimum of one year in a professional office or customer-facing role; experience in reception, administrative support, or front desk operations strongly preferred. Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); comfortable learning new software and office technology (e.g., phone systems, scheduling tools, CRM platforms). Strong ability to manage calendars, prioritize tasks, and maintain accuracy while handling multiple responsibilities. Exceptional verbal and written communication abilities, with the confidence to interact with executives, staff, and external stakeholders. Consistent attendance and punctuality with a strong sense of accountability.

Core Competencies

• Communication Excellence: Clear, confident, and professional in both verbal and written communication; able to adapt tone and style to executives, staff, and external guests.
• Professionalism & Presence: Maintains a polished, welcoming demeanor and represents the company with the highest level of discretion, tact, and integrity.
• Attention to Detail: Highly meticulous with record-keeping, scheduling, and documentation; consistently produces error-free work and keeps processes running smoothly.
• Initiative & Tenacity: A proactive self-starter who anticipates needs, takes ownership of tasks, and follows through without being asked twice.
• Organization & Time Management: Skilled at juggling multiple priorities, staying composed under pressure, and keeping both self and office spaces orderly and efficient.
• Problem Solving & Resourcefulness: Quick-thinking and solution-oriented, able to troubleshoot issues independently while knowing when to escalate.
• Customer Service Mindset: Friendly, approachable, and responsive, with a strong commitment to creating a positive experience for visitors, callers, and staff.
• Dependability: Reliable and punctual with a strong sense of accountability and follow-through; someone colleagues can count on every day.
• Adaptability: Flexible in handling changing priorities, new responsibilities, and fast-paced office demands with grace and resilience.
• Collaboration & Team Support: Works effectively across departments, providing reliable assistance to colleagues and contributing positively to team goals.
• Project Support & Coordination: Capable of handling small projects or delegated initiatives, ensuring tasks are completed on time and with accuracy.

Pay Range

Estimated Salary Range: $40,000 - $50,000 annually

ADA Requirements

This position requires prolonged periods of computer use and sitting at a desk. Occasional standing, walking, and lifting of materials up to 15 pounds may be necessary. Must be able to communicate effectively, manage multiple priorities, analyze data, and collaborate across teams. Domestic and international travel up to 20% is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EEO Statement

Tadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.