Utah Valley University is hiring: Student - Aviation Call Center Agent in Orem

Overview

Under the direction of the Manager of the Aviation Student Support Center, answers phone calls, online chats, emails, and provides walk-in assistance to current and prospective students located throughout the country. Provides general program and flight training information to students as well as application, registration, basic advisement, and course sequence of their degree program. Provides current online students with basic technical support. Manages student correspondence and assignment recording of online flight courses.

Schedule

Monday through Friday, 10:00 am to 2:00 pm or 2:00 pm to 6:00 pm.

Responsibilities

• Answer phone calls, online chats, emails, and provide walk-in assistance to current and prospective students located throughout the country.
• Provide general program and flight training information to students as well as application, registration, basic advisement, and course sequence of their degree program.
• Provide current online students with basic technical support.
• Manage student correspondence and assignment recording of online flight courses.

Qualifications

• Must be a current UVU Aviation Student
• Knowledge of online aviation courses, academic policy, and flight training.
• Aviation student with knowledge of online aviation courses and flight training policies, with good communication and computer skills.
• Phone/E-mail etiquette, communication skills, typing and basic computer skills
• Ability to learn and follow policies
• Ability to work with a team and multitasking.