Call Center Representative Job at AdventHealth in Tampa

Benefits and perks

All the benefits and perks you need for you and your family:

• Benefits from Day One
• Paid Days Off from Day One
• Student Loan Repayment Program
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support

Our promise to you

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule

Schedule: Full Time

Shift

Shift: Days

Location

Location: 3000 MEDICAL PARK DR, Tampa, 33613

The community you’ll be caring for

The community you’ll be caring for: AdventHealth Medical Group West Florida

• Rollover PDO with service year increases in accrual
• Comprehensive benefits package; including tuition reimbursement and matching 403b plan
• Patient facing positions receiving company paid initial sets of scrubs
• Company Discount programs
• Growing Organization
• Reimbursement for clinical position certifications

The role you’ll contribute

The role you’ll contribute:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

The value you’ll bring to the team

The value you’ll bring to the team:

• Communicates in a cordial, professional manner with patients via phone.
• Transfers incoming callers to appropriate department / location when necessary.
• New patient registration (inputting demographic information, insurance information, etc.).
• Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
• Updates computer referring physician data base.

The expertise and experiences you’ll need to succeed

The expertise and experiences you’ll need to succeed:

• High School Grad or Equiv - Required
• 1+ year previous experience providing customer service in the medical field - Preferred