Beacon Credit Union is hiring: Service Center Agent in Lynchburg

Overview

Join to apply for the Service Center Agent role at Beacon Credit Union.

NOW HIRING! Service Center Agent. We’re looking for vibrant Service Center Agents to be the heartbeat of our call center! Dive into a role where every call is an opportunity to connect and make someone’s day brighter. With us, you’ll enjoy the thrill of solving puzzles with your top-notch problem-solving skills and guide customers through their queries like a pro.

Location: Lynchburg, VA

About Us

Beacon Credit Union is a leading financial institution is "Dedicated to Our Member's Financial Success" by providing exceptional service and innovative banking solutions.

Why Join OUR Team?

• Positive and supportive team culture
• Competitive salary and benefits package and incentives
• Generous PTO and 11 Paid Holidays
• Ability to earn additional PTO through volunteer opportunities
• Employee discounts on loans and banking products
• 401(k) Employer Match and Profit-sharing potential
• 100% Bank Paid Long-Term Disability, Short-Term Disability and Life Insurance
• Learning and growing in a dynamic work environment
• First class - Orientation and Training that showcases our mission and customer service standards

Perks of the Job:

• Say goodbye to monotonous workdays with our dynamic environment that keeps you on your toes.
• Creating smiles with every call.
• Learning and growing in a dynamic work environment.
• We believe in nurturing your growth, offering extensive training and coaching to help you climb the ladder to success.

Responsibilities

• Provide excellent customer service as the voice of the company in a fast-paced call center environment.
• Assist members with inquiries, guide them through queries, and resolve issues with problem-solving skills.

Qualifications

• Education equivalent to a High School Degree or High School Diploma.
• Strong sales and member service skills
• Call Center experience required. Banking/Credit Union experience a plus.

Job Details

• Employment type: Full-time
• Seniority level: Entry level

EEO

EOE