Regional IT Support Engineer Regional IT Support Job at Trivium Packaging in Y

Overview

Regional IT Support Engineer

Job ID: 39405

Location: Youngstown, OH, US

Location Type: Hybrid

Talent Area: IT

Education Level: High-School Diploma

Job Summary

The core responsibility for the Regional Support Engineer is to take care of the day-to-day operation, end users support, and maintenance of the regional infrastructure devices and applications. The person is the key interface with the plants\' management and is responsible to ensure IT solutions deployed on location are relevant for the business, focusing on user experience while conforming to all central IT standards.

Job Duties

• Responsible for providing first and second level support and continuous improvement of IT services. Provide general IT support and serve as a single point of contact for multiple locations and users.
• Monitors and maintains computer systems and networks.
• Act as a key contributor to ensure successful deployment of Global and Regional IT software and infrastructure.
• Trouble shoot problems and equipment repair and replacement.
• Perform all other job duties as assigned.

Qualifications and Experience Requirements

• Relevant associate degree, and certification preferred
• 3+ years relevant industry experience with focus in manufacturing environments and systems
• Sound understanding of IT best practices and ability to learn
• Good understanding and supporting of basic network topology, switching in warehouse/plant operating environment, access points, IP, and DNS routing
• Excellent knowledge in supporting Microsoft and its interconnection products (Office 365, OneDrive, Win10/Win11, Active Directory, Windows server 2012-2022, remote desktop, terminal server, virtualization, SCCM and InTune)
• Excellent knowledge in supporting hardware (laptops, desktops, and printers)
• Experience working in IT ticketing system such as ServiceNow or Remedy preferred
• Ability to administer and setup domains, group policy and users in Active Directory
• Approachable, friendly, accountable, and put business continuity and impact first
• Ability to objectively analyze information and draw a rational conclusion. Be a thought-leader in day-to-day interactions
• Ability at times to work in a collaborative global team
• Natural problem solver, flexible and able to prioritize tasks under pressure
• Desire to grow and take on additional responsibilities
• A valid driver license, and ability to travel to other US location between 10%- 15%
• Broad knowledge of technical best practices to plan and deploy new solutions.
• Excellent written and verbal communication skills

Work Environment

This position will primarily work in an office environment where sitting for prolonged periods of time and using a computer, telephone and other office electronics are critical. This position will also need to visit the various plant locations and spend time out on the plant floors where moving machinery produces noise. Some lifting, carrying, climbing ladders or working on platforms greater than 13 feet/4 meters is necessary.

Equal Employment Opportunity

Trivium Packaging is an Equal Employment Opportunity (EEO)/Affirmative Action Employer and does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

Additional Information

BRINGING YOUR TRUE SELF TO WORK. To reach our goals, we know we need colleagues at all levels who are truly diverse in every way. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.

Nearest Major Market

Cleveland

Nearest Secondary Market

Youngstown