TalentAlly is hiring: IT Support Analyst in Chicago

Overview

IT Support Analyst role at TalentAlly. The IT Support Analyst is responsible for ensuring the seamless operation of end-user IT systems, including troubleshooting software and hardware issues across multiple platforms. This position supports user productivity and contributes to IT services efficiency and innovation. The Analyst will also support strategic technology initiatives, such as cybersecurity awareness and advanced video conferencing solutions.

Responsibilities

• Proactively manage and resolve Tier I support tickets, ensuring timely issue resolution and comprehensive documentation in the ticketing system.
• Lead troubleshooting efforts for hardware and software across multiple platforms (Windows, iOS, Office, Microsoft 365, Adobe, and specialized applications), collaborating with senior IT staff when needed.
• Oversee hardware lifecycle management, including procurement, configuration, and inventory management for new and existing assets.
• Develop and maintain detailed IT support documentation and end-user guides to improve service efficiency and knowledge sharing.
• Play a key role in IT Cybersecurity initiatives, including facilitating awareness training programs, monitoring compliance, and assisting with system vulnerability assessments.
• Act as a point of contact for all video conferencing technology (Teams, Zoom), ensuring system reliability and enhancing the overall meeting experience.
• Assist with phone system configurations, including advanced troubleshooting and the deployment of communication hardware.
• Participate in special IT projects, such as system upgrades, software rollouts, and infrastructure enhancements.

Qualifications

• B.S. Degree in Information Technology, Computer Science, or related field, or equivalent experience.
• Preferred certifications include CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or equivalent.
• 2-3 years of IT support or helpdesk experience, with a focus on troubleshooting and user engagement in a corporate environment.
• In-depth knowledge of Microsoft 365, including advanced administration of Teams, SharePoint, and OneDrive.
• Experience with troubleshooting a wide range of hardware and software platforms, including mobile devices, cloud services, and enterprise applications.
• Strong project execution and documentation skills.
• Proven ability to effectively communicate complex technical solutions to non-technical users, with a customer-first approach.

Starting Salary Range: $60k - $67k. Exact compensation may vary based on skills, experience, and location. To see an overview of all our benefits please go to our career portal here.

If you do not meet every single requirement, we encourage you to apply anyway. We are dedicated to building a diverse, inclusive workplace, so if your past experience doesn\'t align perfectly with every qualification in the job description, you may be just the right candidate for this or other roles.