Collabera is hiring: Technical Support Specialist in Addison

Ready to Apply? Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you! Job Title: Technical Support Location: Addison, TX Work Arrangement: Hybrid Client Industry: Banking Duration: 12-18 Months Schedule: Monday to Friday, 8 AM – 5 PM CST About the Role: We are seeking a proactive IT Service Desk Analyst to provide first-line support to internal employees via voice and chat channels as part of our 24x7 Global Service Desk. The ideal candidate will have strong customer service skills and a passion for troubleshooting IT issues in a fast-paced environment. Required Skills: Provide technical support for MS applications, proprietary systems, and hardware/software issues via phone and chat. Troubleshoot Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect. Handle multiple live chats simultaneously and ensure timely resolution or escalate to 2nd line teams. Log and document tickets clearly in ITSM Remedy for seamless issue tracking. Meet or exceed performance targets for response time, resolution, and customer satisfaction. Collaborate with regional and global teams to ensure smooth IT operations. What We’re Looking For 1 - 8 of experience as a Technical Support Proficiency in MS applications, proprietary systems, and hardware/software issues via phone and chat. Strong communication and stakeholder management skills Compensation Hourly Rate: $18 – $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable) About Us At Collabera, we don’t just offer jobs—we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact. Ready to Apply? Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!