Collabera
Description
Home Search Jobs Job Description
Technical Support
Contract: Addison, Texas, US
Salary Range: 19.00 - 21.00 | Per Hour
Job Code: 364742
End Date: 2025-10-02 Days Left: 22 days, 3 hours left
Apply
Ready to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Job Title:
Technical Support
Location:
Addison, TX Work Arrangement:
Hybrid Client Industry:
Banking Duration:
12-18 Months Schedule:
Monday to Friday, 8 AM - 5 PM CST
About the Role: We are seeking a proactive
IT Service Desk Analyst
to provide first-line support to internal employees via
voice and chat channels
as part of our
24x7 Global Service Desk . The ideal candidate will have
strong customer service skills
and a passion for troubleshooting IT issues in a fast-paced environment.
Required Skills:
Provide
technical support
for MS applications, proprietary systems, and hardware/software issues via
phone and chat . Troubleshoot
Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect . Handle
multiple live chats
simultaneously and ensure timely resolution or escalate to
2nd line teams . Log and document tickets clearly in
ITSM Remedy
for seamless issue tracking. Meet or exceed
performance targets
for response time, resolution, and customer satisfaction. Collaborate with
regional and global teams
to ensure smooth IT operations. What We're Looking For
1 - 8 of experience as a Technical Support Proficiency in MS applications, proprietary systems, and hardware/software issues via
phone and chat . Strong communication and stakeholder management skills Compensation
Hourly Rate:
$18 - $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Job Requirement
IT Technical Support Service desk Troubleshoot Call Support Technical Support Call Support Reach Out to a Recruiter Recruiter Email Phone Anjesh Singh anjesh.singh@collabera.com
Apply Now
Home Search Jobs Job Description
Technical Support
Contract: Addison, Texas, US
Salary Range: 19.00 - 21.00 | Per Hour
Job Code: 364742
End Date: 2025-10-02 Days Left: 22 days, 3 hours left
Apply
Ready to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Job Title:
Technical Support
Location:
Addison, TX Work Arrangement:
Hybrid Client Industry:
Banking Duration:
12-18 Months Schedule:
Monday to Friday, 8 AM - 5 PM CST
About the Role: We are seeking a proactive
IT Service Desk Analyst
to provide first-line support to internal employees via
voice and chat channels
as part of our
24x7 Global Service Desk . The ideal candidate will have
strong customer service skills
and a passion for troubleshooting IT issues in a fast-paced environment.
Required Skills:
Provide
technical support
for MS applications, proprietary systems, and hardware/software issues via
phone and chat . Troubleshoot
Windows 10/11, MS Office suite, Office 365, SharePoint, Skype, Citrix, VPN, Cisco AnyConnect . Handle
multiple live chats
simultaneously and ensure timely resolution or escalate to
2nd line teams . Log and document tickets clearly in
ITSM Remedy
for seamless issue tracking. Meet or exceed
performance targets
for response time, resolution, and customer satisfaction. Collaborate with
regional and global teams
to ensure smooth IT operations. What We're Looking For
1 - 8 of experience as a Technical Support Proficiency in MS applications, proprietary systems, and hardware/software issues via
phone and chat . Strong communication and stakeholder management skills Compensation
Hourly Rate:
$18 - $20 per hour This range reflects base compensation and may vary based on location, market conditions, experience, and candidate qualifications.
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
About Us
At Collabera, we don't just offer jobs-we build careers. As a global leader in talent solutions, we provide opportunities to work with top organizations, cutting-edge technologies, and dynamic teams. Our culture thrives on innovation, collaboration, and a commitment to excellence. With continuous learning, career growth, and a people-first approach, we empower you to achieve your full potential. Join us and be part of a company that values passion, integrity, and making an impact.
Ready to Apply?
Apply now or reach out to Anjesh Singh at anjesh.singh@Collabera.com for more information. We look forward to speaking with you!
Job Requirement
IT Technical Support Service desk Troubleshoot Call Support Technical Support Call Support Reach Out to a Recruiter Recruiter Email Phone Anjesh Singh anjesh.singh@collabera.com
Apply Now