IT Contract Support Job at Field of Talent in Indianapolis

General IT Contract Support

We're looking for a skilled and proactive IT Contract Support Specialist to join our team. In this role, you'll be the first point of contact for our clients, providing hands-on technical support and ensuring their IT systems run smoothly. This is a great opportunity for a versatile IT professional who excels at solving problems, communicating with clients, and supporting a wide range of hardware and software.

What You'll Do

• Provide first-line technical support to clients via phone, email, and on-site visits, addressing a wide range of hardware and software issues.
• Install, configure, and troubleshoot computers, printers, and other IT equipment.
• Administer and maintain network systems, including routers, switches, and wireless access points.
• Manage user accounts and permissions in Active Directory.
• Diagnose and resolve issues related to operating systems (Windows, macOS), productivity software (Microsoft Office), and various business applications.
• Assist with network security tasks, including implementing patches, updates, and access controls.
• Maintain accurate and detailed records of all support requests and solutions in a ticketing system.
• Collaborate with senior engineers and team leads to escalate and resolve complex technical problems.
• Provide basic training and guidance to end-users on IT best practices and system usage.

What You'll Bring

• Proven experience in an IT support or help desk role.
• Strong knowledge of networking concepts (TCP/IP, DNS, DHCP) and troubleshooting.
• Proficiency in administering Windows and macOS operating systems.
• Experience with Active Directory user management.
• Familiarity with remote desktop software and ticketing systems.
• Excellent communication and customer service skills, with a patient and problem-solving approach.
• Ability to work independently and manage time effectively.
• A relevant IT certification (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator Associate) is a plus.

What We Offer

• Competitive hourly rate.
• Flexible work arrangements.
• The chance to work on a variety of projects and gain experience with a diverse client base.
• A supportive and collaborative team environment.