Mondo is hiring: IT Support Applications Analyst in Wilmington

Apply now: IT Support Applications Analyst, location is Hybrid (Wilmington, DE).

Job Title: IT Support Applications Analyst
Location-Type: Hybrid (Wilmington, DE – 3 days onsite)
Start Date Is: June 23 or ASAP
Duration: Contract through End of 2025 (likely to extend)
Compensation Range: $25-29/hr on W2 ONLY (no c2c)

Job Description:
Provide Tier 1-2 support for research-focused digital applications, ensuring smooth operations and excellent customer service for scientific end users.

Day-to-Day Responsibilities:

• Troubleshoot issues within EDL, ELNs, and Chemdraw applications

• Sort and route incoming requests to appropriate business units

• Convert reports to PDF/A for server storage

• Manage user access through Azure Active Directory

• Interface with scientists and researchers to resolve technical issues

• Collaborate on continuous application improvements

• Document issues and feedback for future upgrades

Requirements:

• Must-Haves:

  • Communication experience - changing environment

  • Active Directory / Azure

  • Customer Service

  • Application Support (Tier 1-Tier 2)

    • ELN (Electronic Lab Notebook) // Laboratory Information Systems

  • Independent learning and not needing hand held / learn quickly

  • Good team worker / understanding updates, improvement, and learning

  • Associates or Bachelors

  • Someone who has some knowledge on how to code (when there are issues with ELN, not frequent, not an everyday issue)

• Nice-to-Haves:

  • EDL Experience (Electronic Document Library) SIMS, EDL

  • Material science background / STEM

  • Database understanding - SQL - intro/beginning

  • Application Servers

  • Someone who has communication experience, taking the lead on sending things over