AppleOne
AppleOne is hiring: Ecommerce Customer Service Rep in Diamond Bar
AppleOne, Diamond Bar, CA, US
Job Description
Job Description
Ecommerrce Customer Service
** someone with Zendesk or Shopify
The Ecommerce Customer Care Representative will assist consumers by fielding all inbound communications (email/phone/chat), providing product and service information, as well as resolving customer issues by performing duties outlined below.
The ideal candidate will possess excellent communication, organizational, multi-tasking, and problem-solving skills. An aptitude to function within deadlines while working both independently and within a team is essential.
Essential Duties and Responsibilities
• Answer all incoming calls and address all consumers needs and concerns
• Track packages and process replacement orders for consumers
• Respond to customer inquiries regarding orders, billing, and technical problem notifications
• Respond to emails and chat inquires
• Check and respond to all voicemail messages
• Document all order updates in call center ordering systems
• Process returns and product complaints
• Special projects as requested by management
• Assist consumers with their questions with the following objectives:
oIncrease brand awareness
oEducate consumers
oMotivate consumers to purchase online
oIncrease consumer satisfaction
• Perform other duties as needed and directed by management
Minimum Qualifications
Education and Experience
• High school diploma or GED, or equivalent combination of education and experience
• Minimum of two years of customer service/call center experience
Knowledge, Skills, and Abilities
• Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner
• Type quickly and accurately (10-key required)
• Ability to quickly learn extensive product lines
• Pleasant and professional phone manner
• Must be a team player that can work independently and effectively
• Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills
• Proficiency with Outlook, Excel, and Word is required
• Motivated, self-starter, organized, and effective communicator
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
Company Description** someone with Zendesk or Shopify
The Ecommerce Customer Care Representative will assist consumers by fielding all inbound communications (email/phone/chat), providing product and service information, as well as resolving customer issues by performing duties outlined below.
The ideal candidate will possess excellent communication, organizational, multi-tasking, and problem-solving skills. An aptitude to function within deadlines while working both independently and within a team is essential.
Essential Duties and Responsibilities
• Answer all incoming calls and address all consumers needs and concerns
• Track packages and process replacement orders for consumers
• Respond to customer inquiries regarding orders, billing, and technical problem notifications
• Respond to emails and chat inquires
• Check and respond to all voicemail messages
• Document all order updates in call center ordering systems
• Process returns and product complaints
• Special projects as requested by management
• Assist consumers with their questions with the following objectives:
oIncrease brand awareness
oEducate consumers
oMotivate consumers to purchase online
oIncrease consumer satisfaction
• Perform other duties as needed and directed by management
Minimum Qualifications
Education and Experience
• High school diploma or GED, or equivalent combination of education and experience
• Minimum of two years of customer service/call center experience
Knowledge, Skills, and Abilities
• Experience writing simple correspondence such as emails, letters, and chat, in a concise and professional manner
• Type quickly and accurately (10-key required)
• Ability to quickly learn extensive product lines
• Pleasant and professional phone manner
• Must be a team player that can work independently and effectively
• Excellent verbal and written communication, organizational, multi-tasking, attention to detail, and problem-solving skills
• Proficiency with Outlook, Excel, and Word is required
• Motivated, self-starter, organized, and effective communicator
Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#1001
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.