This position is posted by Jobgether on behalf of AnyDesk Software. We are currently looking for an IT Support Specialist in the United States.
We are seeking a motivated IT Support Specialist to provide technical assistance and ensure smooth operation of IT systems in a fast-paced, international environment. In this role, you will troubleshoot hardware and software issues, support onboarding of new employees, and maintain IT infrastructure while delivering exceptional service to internal users. You will collaborate across teams, contribute to IT projects, and help implement new technologies. This role requires strong problem-solving skills, attention to detail, and the ability to manage multiple tasks effectively. It offers the opportunity to work with diverse technologies and grow professionally in a supportive environment.
Accountabilities:
- Provide first-level IT support for employees and contractors, addressing hardware, software, and network issues.
- Record, categorize, and prioritize service requests using the ticketing system.
- Install, configure, and maintain laptops, desktops, mobile devices, printers, and related IT equipment.
- Set up IT accounts and equipment for new employees, ensuring a smooth onboarding experience.
- Collaborate on IT projects and contribute to the improvement of existing systems and processes.
- Maintain accurate hardware inventory and document support procedures.
- Proactively identify potential IT issues and implement solutions to prevent disruptions.
Requirements
- Strong analytical and problem-solving skills with a logical, detail-oriented approach.
- Exceptional communication skills, both written and verbal, in English.
- Ability to multitask and manage priorities in a fast-paced environment.
- Completed IT-related training or professional experience in an IT support role.
- Solid knowledge of Microsoft Windows and Office Suite; familiarity with macOS, Linux, and mobile devices is a plus.
- Basic understanding of Active Directory, Microsoft Cloud (Entra), endpoint management, and remote access solutions.
- Customer-focused mindset with a proactive attitude and sense of urgency.
- Ability to work independently while collaborating effectively in a team environment.
- Preferred experience supporting Windows 10/11, virtualization technologies, and endpoint management tools.
Benefits
- Centrally located offices with free drinks and weekly team lunches.
- 20 vacation days per year for full-time employees.
- Professional development opportunities and room for creative initiatives.
- International and collaborative work environment.
- Supportive atmosphere encouraging growth, innovation, and idea-sharing.
Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role. Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.
Thank you for your interest!
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