The University of Oklahoma
*Technology Support Analyst
The University of Oklahoma, Oklahoma City, Oklahoma, United States, 73116
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?
The Technology Support Analyst serves as a member of OU IT’s system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. Our team of Technology Support Analysts deliver end user support, with primary responsibility for managing and maintaining computers (laptop and/or desktop), mobile devices (phones, tablets, etc.), peripherals (local or workgroup printers, monitor, keyboard, mouse, etc.), and various departmentally used applications and technology solutions. They also play an important role in managing relationships with customers, assisting with technical projects and initiatives, facilitating execution of asset management and cybersecurity initiatives.
Duties: Responsible for providing front-line IT support to all customers. Answers support tickets and assist with whatever technical issues the client may be facing. Responds to technical support tickets. Discusses directly with the customer to determine the nature of the technical issue. Connects to the customers computer system via remote access. Travel to the customer’s office or server location for hardware and network malfunctions. Identifies the nature of the hardware, software, or networking issue. Provides the customer with resolution choices. Installs new hardware systems, software upgrades or networking cables. Addresses any software or hardware issues. Provides minor technical or operational training. Completes IT support logs. Performs various duties as needed to successfully fulfill the function of the position.
Duties: Responsible for providing front-line IT support to all customers. Answers support tickets and assist with whatever technical issues the client may be facing. Responds to technical support tickets. Discusses directly with the customer to determine the nature of the technical issue. Connects to the customers computer system via remote access. Travel to the customer’s office or server location for hardware and network malfunctions. Identifies the nature of the hardware, software, or networking issue. Provides the customer with resolution choices. Installs new hardware systems, software upgrades or networking cables. Addresses any software or hardware issues. Provides minor technical or operational training. Completes IT support logs. Performs various duties as needed to successfully fulfill the function of the position.