The University of Oklahoma
Title- Technology Support Analyst
Team- IT Mission Support Team
Work Type- Onsite
Are you a driven IT professional continuously looking for innovative ways to fine-tune processes and systems?
The Technology Support Analyst serves as a member of OU IT’s system-level Mission Support team, supporting the academic, administrative, athletic, clinical, and research missions of the University. Our team of Technology Support Analysts deliver end user support, with primary responsibility for managing and maintaining computers (laptop and/or desktop), mobile devices (phones, tablets, etc.), peripherals (local or workgroup printers, monitor, keyboard, mouse, etc.), and various departmentally used applications and technology solutions. They also play an important role in managing relationships with customers, assisting with technical projects and initiatives, facilitating execution of asset management and cybersecurity initiatives.
Duties:
Responds to technical support tickets.
Discusses directly with the customer to determine the nature of the technical issue.
Identifies the nature of the hardware, software, or networking issue.
Provides the customer with resolution choices.
Installs new hardware systems, software upgrades or networking cables.
Addresses any software or hardware issues.
Provides minor technical or operational training.
Completes IT support logs.
Performs various duties as needed to successfully fulfill the function of the position.
Manage account access and permissions to departmental security groups, mailboxes and distribution lists, network file shares, and other resources.
Collaborate with other members of the Mission Support team to share knowledge and expertise, explore opportunities to improve processes and procedures, and maintain awareness of technology initiatives across the University.
Do these things interest you?
Troubleshooting,Active Directory,Windows,MacOS,Networking,VLAN,iOS,Android,Customer Service,Communication.