Intercom
Overview
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver value to our customers.
What’s the opportunity?
We are looking for a Sr. Salesforce Engineer to join our Got to Market Infrastructure Team. You’ll work closely with partners from our Sales, Marketing, RevOps and engineering teams on building the systems that bring our Go To Market strategy to life. We’re facing exciting scaling challenges as we build a world‑class Salesforce platform that supports our mission to bring the leading AI Agent to market.
What will I be doing?
Design scalable and high-performance Go To Market systems that enable Intercom to build a world class Go To Market engine.
Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate with existing systems.
Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
Partner directly with stakeholders from across the business to shape technical solutions to business problems.
What skills do I need?
Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
Experience with Snowflake, or similar Data Warehouse
Exposure to Salesforce CPQ
Sales, Sales Ops, or Marketing Ops Experience
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the greater Chicago area is $185,000 - $220,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Apply for this job indicates a required field
First Name *
Last Name *
Email *
Phone *
Location (City)
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you authorised to work in the country in which this role is located? (Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.)
Current Location
Note: for US locations a "Metro" selection means you live 75 miles from the metropolitan city center zip code.
Are you willing to relocate?
Current or most recent company?
Have you previously worked for Intercom?
LinkedIn Profile
Website
How did you hear about this job?
What excites you most about this opportunity?
Which Intercom value resonates most with you and why?
We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week?
Please email me about future job openings
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s OFCCP website at www.dol.gov/ofccp.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder
Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement
Epilepsy or other seizure disorder
Gastrointestinal disorders
Intellectual or developmental disability
Mental health conditions
Missing limbs or mobility impairments
Neurodivergence
Partial or complete paralysis
Pulmonary or respiratory conditions
Short stature
Traumatic brain injury
Disability Status
PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
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Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, enables businesses to deliver always-on, impeccable customer service and transform their customer experiences. Fin can be combined with our Helpdesk to form the Intercom Customer Service Suite, which provides AI-enhanced support for more complex or high-touch queries that require a human agent. Intercom was founded in 2011 and is trusted by nearly 30,000 global businesses. We push boundaries, build with speed and intensity, and consistently deliver value to our customers.
What’s the opportunity?
We are looking for a Sr. Salesforce Engineer to join our Got to Market Infrastructure Team. You’ll work closely with partners from our Sales, Marketing, RevOps and engineering teams on building the systems that bring our Go To Market strategy to life. We’re facing exciting scaling challenges as we build a world‑class Salesforce platform that supports our mission to bring the leading AI Agent to market.
What will I be doing?
Design scalable and high-performance Go To Market systems that enable Intercom to build a world class Go To Market engine.
Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate with existing systems.
Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.
Partner directly with stakeholders from across the business to shape technical solutions to business problems.
What skills do I need?
Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
Experience with Snowflake, or similar Data Warehouse
Exposure to Salesforce CPQ
Sales, Sales Ops, or Marketing Ops Experience
Benefits
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
Regular compensation reviews - great work is rewarded!
Flexible paid time off policy
Paid Parental Leave Program
In-office bicycle storage
Fun events for Intercomrades, friends, and family!
Proof of eligibility to work in the United States is required.
The base salary range for candidates within the greater Chicago area is $185,000 - $220,000. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics in internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.
Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Interested in building your career at Intercom? Get future opportunities sent straight to your email.
Apply for this job indicates a required field
First Name *
Last Name *
Email *
Phone *
Location (City)
Resume/CV *
Enter manually
Accepted file types: pdf, doc, docx, txt, rtf
Are you authorised to work in the country in which this role is located? (Intercom sponsors immigration for some roles so we encourage you to still apply if you require sponsorship.)
Current Location
Note: for US locations a "Metro" selection means you live 75 miles from the metropolitan city center zip code.
Are you willing to relocate?
Current or most recent company?
Have you previously worked for Intercom?
LinkedIn Profile
Website
How did you hear about this job?
What excites you most about this opportunity?
Which Intercom value resonates most with you and why?
We work under a hybrid in-office model. Are you willing to work from our office location 3 days per week?
Please email me about future job openings
Voluntary Self-Identification of Disability Form CC-305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s OFCCP website at www.dol.gov/ofccp.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder
Autoimmune disorder (e.g., lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS)
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement
Epilepsy or other seizure disorder
Gastrointestinal disorders
Intellectual or developmental disability
Mental health conditions
Missing limbs or mobility impairments
Neurodivergence
Partial or complete paralysis
Pulmonary or respiratory conditions
Short stature
Traumatic brain injury
Disability Status
PUBLIC BURDEN STATEMENT: This survey should take about 5 minutes to complete.
#J-18808-Ljbffr