ZipRecruiter
HCM Implementation Project Manager (REMOTE)
ZipRecruiter, Alpharetta, Georgia, United States, 30239
Job DescriptionJob Description
Thread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say; it's something we practice. We believe in delivering wow to those we come in contact with and that includes our team. Happy employees make happy clients, which helps everyone grow. We're connecting people and technology for a better workplace and are looking to add an HCM Implementation PM.
Overview The Jr HCM Implementation Project Manager implements the iSolved platform for our new clients and manages the 2 to 8-week process to deliver a personable and memorable new client experience. The mission of this role is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training. The Jr HCM Implementation Project Manager effectively establishes, maintains, builds and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person displays strong project management experience, strong client management skills, and has a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding and employee engagement practices.
Top 5 Responsibilities
New Client Payroll Implementations
- Perform deep analysis of client needs and find best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs. Consistently maintains an NPS of greater than 70 and works to implement accounts within Thread SLA standards.
Project Management
- Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to client's happiness. Constantly monitors and updates Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved.
Client Trainings
- Work closely with Thread's Sr. Instructional Designer to assess and schedule client training needs and build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success. When training resources are not available, the Jr HCM Implementation Project Manager will perform the training directly with the client.
Reseller Implementations & Advanced Support
- Work closely with our reseller partners to establish needs and determine best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs as well as provide advanced support to our Reseller Partners and their key stakeholders.
Implement Add On & Ancillary Services
- Manage ancillary add on order submission, setup, training & support. Products include (but not limited to): Expense Management, Onboard & Develop, Predictive People Analytics, Compensation Management, Applicant Tracking (iHire)
Requirements
2 years of prior HCM and Payroll SaaS Implementation
Bachelor's degree
Previous Implementation experience and managing several clients and projects at once
Strong attention to detail and highly organized
Previous HR industry or HR technology experience (a plus)
Strong team player who thrives in a collaborative environment
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Strong written and oral communication
Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!
Thread is an Equal Opportunity Employer.
Thread is a human capital management company which delivers superior personal service and great technology. Our mission to build high-performance, high-culture companies, is not something we just say; it's something we practice. We believe in delivering wow to those we come in contact with and that includes our team. Happy employees make happy clients, which helps everyone grow. We're connecting people and technology for a better workplace and are looking to add an HCM Implementation PM.
Overview The Jr HCM Implementation Project Manager implements the iSolved platform for our new clients and manages the 2 to 8-week process to deliver a personable and memorable new client experience. The mission of this role is to ensure full client and employee adoption of selected iSolved features by the end of the implementation process through consultative analysis, setup, and personalized training. The Jr HCM Implementation Project Manager effectively establishes, maintains, builds and manages the initial client relationship at all levels. They are responsible for guiding the client in best practices along with extensive training in the iSolved platform. This person displays strong project management experience, strong client management skills, and has a proven track record of utilizing technology to drive HR efficiencies and best practices, including performance management, workflows, employee onboarding and employee engagement practices.
Top 5 Responsibilities
New Client Payroll Implementations
- Perform deep analysis of client needs and find best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs. Consistently maintains an NPS of greater than 70 and works to implement accounts within Thread SLA standards.
Project Management
- Responsible for setting and continually maintaining overall project expectations of new services to ensure overall success and timeliness of milestone completion to client's happiness. Constantly monitors and updates Teamwork Projects to ensure all parties are clear on project deliverables and timelines are achieved.
Client Trainings
- Work closely with Thread's Sr. Instructional Designer to assess and schedule client training needs and build a custom training schedule to increase service adoption while monitoring client knowledge level to ensure future success. When training resources are not available, the Jr HCM Implementation Project Manager will perform the training directly with the client.
Reseller Implementations & Advanced Support
- Work closely with our reseller partners to establish needs and determine best practices to aggregate data to effectively and efficiently design and build the iSolved platform to fit the client's needs as well as provide advanced support to our Reseller Partners and their key stakeholders.
Implement Add On & Ancillary Services
- Manage ancillary add on order submission, setup, training & support. Products include (but not limited to): Expense Management, Onboard & Develop, Predictive People Analytics, Compensation Management, Applicant Tracking (iHire)
Requirements
2 years of prior HCM and Payroll SaaS Implementation
Bachelor's degree
Previous Implementation experience and managing several clients and projects at once
Strong attention to detail and highly organized
Previous HR industry or HR technology experience (a plus)
Strong team player who thrives in a collaborative environment
Ability to adapt to a fast paced continually changing business and work environment while managing multiple priorities
Strong written and oral communication
Demonstrated ability to resolve issues and maintain strong client relationship skills. Focused on finding a solution because there is always a way to get it done!
Thread is an Equal Opportunity Employer.